POSITION TITLE: Concession Manager
LODGE LOCATION: Myer Canberra (Canberra Civic Centre)
REPORTING TO: Canberra Cluster Manager
OUR BRAND
Rodd & Gunn New Zealand is one of the fastest growing Men's Clothing brands in France, Belgium, USA, Canada, UK, Australia and New Zealand. We have expanded our retail footprint across the Southern and Northern Hemisphere, now with over 64 retail lodges, 128 shop in shops, and 280 wholesale doors including Hudson's Bay, Nordstrom, Nieman Marcus, and Trunk Club, just to name a few.
At Rodd & Gunn you will work for a New Zealand lifestyle brand with heritage dating back to 1946.
Every seasonal collection is informed by our natural NZ surroundings. We are a genuine, aspirational, modern, lifestyle menswear brand defined by New Zealand, adventure, knowledge and appreciation of quality and craft.
Over the years, we've earned a reputation for crafting timeless garments that are made to last.
We confidently offer a two-year guarantee on all our goods and deliver a garment that will remain a favourite for years and generations to come. From the fabrics we source, to the techniques we use to construct our clothing, quality is the undercurrent that buoys us as a brand.
At Rodd & Gunn you buy better so that you can buy less often.
POSTION OVERVIEW
Be part of an exciting Rodd & Gunn Myer Canberra, and create a premium shopping experience.
An exciting internal promotion has opened up an opportunity for a passionate and experienced Manager to lead our RODD & GUNN concession.
If you thrive in a customer-first environment and are motivated by results, this is your opportunity to shine.
What we're looking for:
* Proven experience in fashion or premium retail
* A genuine passion for customer engagement and team development
* A hands-on, energetic leadership style
* A collaborative and high-performance mindset
As the leader of this high-profile location, you'll be the face of the brand -motivating your team, driving sales, and creating exceptional, one-on-one customer experiences.
You'll oversee all daily operations, ensure visual merchandising excellence, and build a strong team culture, all while delivering the elevated service Rodd & Gunn is known for.
At the heart of your role is creating authentic customer relationships - and making sure they choose you, every time.
KEY PERFORMANCE INDICATORS
Sales to Budget
• IPT (Items Per Transaction)
• Average $
• Customer Conversion
• Loyalty Program
DUTIES & RESPONSIBILITIES
• Providing exceptional customer service
• Achieving sales & exceeding budgets
• Preparation of inventory for sales floor and visual merchandising
•Visual merchandising understanding and passion for growth
* Coaching a team to KPI excellence
SKILLS & EXPERIENCE
• A proven customer facing background- establishing and maintaining meaningful customer experiences
• Retail sales and customer service- men's fashion preferred but not essential
• Energetic and positive attitude
• Ability to work efficiently within a team
• Excellent communication and time management skills
• Passion for delivering world class customer service
YOU WILL RECEIVE
• Amazing team culture
• A genuine career path, internal progression, and career development
• International career opportunities driven by our global expansion
• Full training and support from regional and access to online learning academy
• Competitive yearly salary
• Bonuses through "Gunn Sale" program
• Great employee purchasing privileges and staff discount
• Brand heritage dating back to 1946
SALARY: COMPETITIVE SALARY & GENEROUS BONUS STRUCTURE
At Rodd & Gunn our people are everything. We employ only those we trust can embody our four cornerstone values - Pride, Loyalty, Honesty and Playfulness. These values are written into every part of our business and guide all our actions and decisions on a daily basis. We strive to build a happy, motivated and productive environment where our people are focused on respecting each other, the brand, the product, the customer and their role within our business.
Please apply via SEEK or email
Lisa Carey