Humanitix is the world's first not-for-profit ticketing platform. We believe businesses that align profit with purpose can solve the world's biggest problems.
Since launching in 2016, we have grown exponentially, transforming over $20M of booking fees into donations towards impact projects. Events we work with range from music and art festivals, conferences, galas, expos, workshops, schools and university events, you name it! In 10 years, we have become the go-to platform for hosts to manage their events, sell tickets, and create impact through our philanthropic model. And the best part? We've only achieved 1% of what we know we're capable of.
We are a global business with offices in Sydney, Auckland, Denver and Edinburgh (and now Melbourne!). At Humanitix, we celebrate the diversity of thought, perspective and expression, and we look for many different skills and abilities that can enhance Humanitix's offerings and our culture. So, even if you don't think you quite meet all the skills listed or tick all the boxes, we'd still love to hear from you!
You're the person who makes all the systems run reliably, day in and day out, ensuring smooth office operations and a compliant, welcoming environment for all staff.
This is a full-time role based onsite in The Rocks, Sydney.
Key responsibilities
Office & facilities management
Oversee day-to-day facilities operations including vendor management, building liaison, and tenancy compliance.
Manage office provisioning, supplies and appliances to keep the space consistently stocked and guest-ready.
Maintain a clean, well-presented and welcoming office environment.
Maintain an accurate device inventory and manage the full lifecycle of equipment across new starters, leavers and spares.
Coordinate device orders, delivery and enrolment, and liaise with global teams on their device management needs.
Recruitment & onboarding administration
Support recruitment administration and help continuously improve the hiring and onboarding process.
Prepare and deliver a standout onboarding experience for each new starter, including system access, device setup and welcome packs.
Assist with administrative tasks during the recruitment process where needed and help optimise our hiring process.
Plan and deliver the ANZ team retreat end-to-end, and support global teams with retreat planning as required.
Coordinate team culture initiatives, celebration moments and internal events throughout the year.
Manage Humanitix merchandise ordering, stock and distribution.
Impact & community
Coordinate the annual global staff-giving program and other internal impact initiatives.
Manage fulfilment of host appreciation packages.
Business & finance operations support
Provide executive and administrative support to senior leadership, including travel logistics and board meeting coordination.
Manage the compliance calendar and follow up on outstanding items to ensure obligations are met on time.
Support business administration, legal and finance operations as required.
What success looks like
The office is a place people want to be: consistently stocked, well-presented, thoughtfully maintained and issues resolved quickly with minimal escalation and prompting.
New starters have a standout first week: accounts ready, devices set up, packs prepared, and a welcome that reflects the Humanitix culture.
Retreats, offsites, and culture moments are well-run, on budget and leave the team feeling genuinely connected.
The team feels connected to the impact of their work through charity partner talks, staff-giving and moments that bring Humanitix's mission to life.
Senior leadership and travelling staff have logistics handled seamlessly travel booked, accommodation sorted, support provided without having to ask twice.
Business and finance operations across Humanitix feel supported, and administrative tasks are taken care of on time and to a high standard.
You become an integral part of the Humanitix team and start taking initiative on problems that need solving, but no one has taken ownership of.
Skills & Requirements
You'll need:
Proven experience in an operations, office management or EA role, ideally in a fast-moving or scaling organisation.
Exceptional organisation and prioritisation skills: you manage multiple workstreams simultaneously without letting anything slip, and you're comfortable shifting gears quickly when priorities change.
A genuine eye for detail: you pick up on inconsistencies, catch errors before they become problems, and hold yourself to a high standard of accuracy across everything you touch.
Clear written and verbal communication ; confident in managing vendors, candidates and external stakeholders independently.
High discretion and professionalism: you're trusted with sensitive information and handle it accordingly.
Comfort with modern workplace tools (e.g. Google Workspace, Slack, Trello, AI, device management platforms).
Working style & values
Proactive, calm and solution-oriented.
Detail-driven without losing sight of the bigger picture.
Service mindset: You make it easy for others to do their best work.
A low-ego collaborator who's energised by being the connective tissue across teams, and who naturally takes initiative on problems that need solving, even when no one asked.
Genuinely aligned with Humanitix's mission and impact.
Remuneration
*Note as a registered PBI Charity Humanitix staff benefit from tax concessions. The for-profit equivalent salary to receive the same after-tax income would be approx. $91,000 at a normal business.
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