Contracts Administration Role
This is an exciting opportunity to work in a dynamic environment as a Contracts Administrator. We are seeking a highly organized and detail-oriented individual to join our team.
The ideal candidate will have a strong understanding of domestic and commercial insurance industry procedures, as well as experience in administration-related backgrounds or tertiary qualifications. Previous experience in a similar role with a construction company is an advantage.
The successful candidate will be responsible for maintaining up-to-date job details on authorized projects, including contact information, addresses, filter tags, assigned staff members, correct statuses, history notes, etc. They will also be required to keep track of approved, pending, and rejected estimates at all times.
Key Responsibilities:
* Select the most suitable contract template for new projects.
* Obtain necessary information and title searches to administer building contracts.
* Send building contracts to customers for execution with associated documentation.
* Regularly follow up on contracts and ensure timely responses to queries.
* Ensure home warranty insurance is obtained according to legislative requirements.
* Submit completed variations to clients for review and execute them correctly.
* Assist Site Supervisors and/or Project Managers with council permit documentation as needed.
Job File Management:
* Maintain up-to-date job details on authorized projects.
* Keep track of approved, pending, and rejected estimates.
* Compile meeting notes during scheduled meetings and update stakeholders accordingly.
* Handle incoming calls and queries, communicating with relevant staff members.
* Review 'Works Complete' status to ensure all requirements are met and invoicing can proceed without delay.
* Regularly review pending job statuses as directed by management to avoid project delays.
* Maintain service levels during peak work volumes.
* Adhere to strict KPIs set by management.
* Perform administration and ad-hoc tasks as required.
Stakeholder Relationships:
* Keep clients, customers, and related stakeholders informed about repair progress and respond to queries with professionalism.
* Ensure consistent, informative, and relevant communication with all stakeholders.
* Assist in resolving client issues, consulting with Site Supervisors or Project Managers for satisfactory outcomes.
* Record complaints on the feedback register and close once resolved.
* Promote company values, policies, and procedures.
Finance:
* Request invoices to be raised and sent to clients according to client invoicing requirements.
* Ensure progress claims are sent to clients as needed.
* Collect deposits prior to commencing work.
* Assist with aged debt as required.
Requirements:
* A business management and/or administration-related background or tertiary qualification is essential.
* Previous experience in a similar role with a construction company is an advantage.
* Strong understanding of domestic and commercial insurance industry procedures is an advantage.
* Intermediate experience in Microsoft Office suite is essential, with additional experience in a workflow system an advantage.
* Initiative and strong organizational skills.
* Ability to adapt and be flexible.
* Strong time management skills, including working under pressure and adhering to strict KPIs.
* Customer-focused approach to work.
* Strong written and verbal communication skills.
* Ability to learn new I.T. systems quickly.
Work Details:
We offer a full-time position in a dynamic and supportive environment.