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Overview
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high‑performing team? If so, Mountain Warehouse has the perfect opportunity for you
Department: Australia Retail
Location: Canberra - Management (CAB)
We're looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you'll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Responsibilities
* Leadership & Team Development: Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
* Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
* Drive training and development, empowering your team to excel and grow.
* Communicate clearly and transparently, ensuring alignment and trust across the team.
* Keep the team well‑informed with product knowledge to deliver outstanding customer service.
* Operational Excellence: Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
* Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
* Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
* Play an active role in recruiting and retaining top talent to build a strong and motivated team.
* Sales & Performance: Support in meeting and exceeding sales targets, driving profitability through effective strategies.
* Monitor key performance indicators (KPIs) to track and sustain store success.
* Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
* Implement proactive loss prevention strategies to protect the store's profitability.
* Customer Experience: Lead by example in delivering exceptional customer service at every opportunity.
* Address customer feedback promptly, ensuring satisfaction and brand loyalty.
* Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
* Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
We would like to meet someone who is
* Passionate about creating outstanding customer experiences.
* An inspiring leader with a proven track record in retail management.
* A clear and confident communicator, able to engage with colleagues and customers alike.
* Results‑driven, with a sharp focus on achieving goals and meeting targets.
* Approachable, supportive, and trustworthy—a natural team player.
* Energetic and proactive, with a determination to see tasks through to completion.
* Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.
What's in it for you
* Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance
* Generous Colleague Referral Incentive
* A stable, successful and supported environment
* Length of service awards
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change
Seniority level
* Associate
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
Canberra, Australian Capital Territory, Australia
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