Role Overview
Foster Strong Client Relationships and Drive Business Growth
We are seeking a seasoned Client Relationship Director to join our team. As the primary point of contact for key clients, you will be responsible for building and maintaining strong relationships that drive business growth and satisfaction.
The ideal candidate will have a proven track record in client services management within the facilities services industry. They will possess exceptional communication, negotiation, and problem-solving skills, as well as the ability to thrive in a fast-paced environment.
In this role, you will be instrumental in identifying and addressing client concerns, ensuring timely and satisfactory resolution. You will also collaborate closely with operational teams to ensure a cohesive approach to service delivery, exceeding client expectations.
Key Responsibilities:
* Build and maintain strong client relationships to understand and exceed their unique needs
* Act as the primary point of contact for client inquiries and issues
* Oversee the delivery of facilities services, upholding high standards of quality and operational efficiency
* Collaborate with internal teams to identify and implement service enhancement strategies
* Manage client contracts, ensuring adherence to terms and conditions
Qualifications:
* Bachelor's degree in Business, Management, or a related field
* Proven track record in client services management within the facilities services industry
* Commercial facilities and operations experience is desirable
* Exceptional communication, negotiation, and problem-solving skills
* Ability to thrive in a collaborative, fast-paced environment