IT Support Role
We're seeking a skilled and proactive IT administrator to join our Sydney-based team. As the first and second line of support, you'll be responsible for providing exceptional IT assistance to our employees.
This role is ideal for someone who thrives in a fast-paced environment and takes pride in being a dependable, people-focused IT partner.
Key Responsibilities:
* Provide on-site support for our Sydney office, including setup and troubleshooting of hardware (primarily Mac devices), A/V systems, and office peripherals.
* Support SaaS applications, including account provisioning and de-provisioning via Okta.
* Assist with MDM (Jamf) administration and IAM processes to ensure secure and compliant access control.
* Provide basic networking troubleshooting, including Wi-Fi, and VPN connectivity.
* Collaborate with global IT teams to maintain accurate IT Asset Management (ITAM) records and improve support processes.
Our Tech Stack:
* Operating Systems: macOS, select Windows devices.
* SaaS & Collaboration Tools: Google Workspace, Slack, Zoom, Google Meet, Atlassian, Miro.
* IAM & Security: Okta, 1Password.
* Ticketing & Documentation: Jira, Confluence.
* Device Management: Jamf (MDM).
About Us:
As a cross-functional team of GTM specialists, we're at the forefront of driving innovation and transformation through visual collaboration.
With over 70 employees across the APAC region, we offer a supportive, welcoming, and innovative environment where everyone can thrive.
As part of our team, you'll have opportunities to grow and develop your skills in a dynamic and challenging work environment.