About the opportunity
The Student Engagement Advisor provides and promotes client focused service by providing in-person and online advisory and student engagement programs across Library sites to support students and provide access to the information resources and services required to support the learning, teaching and research of the University's staff and students as well as the community users.
Your key responsibilities will be to:
* deliver client-focused frontline Library information services
* participate in the development and delivery of high-quality client-focused student engagement services.
* support the maintenance and operation of facilities and Library spaces to create a welcoming and functional environment for clients
* lead on activities to deliver services within a designated Service Group in areas such as Technology, Frontline, Collections, Concert Support and Student Experience
* support the team in identifying and responding to the current and future needs of internal and external clients.
About you
* a diploma level qualification or Certificate IV, with relevant experience or an equivalent combination of education/training and relevant experience
* has evidence of adopting a positive approach to customer service, taking responsibility for follow up and ensuring that internal and external clients' needs and expectations are met
* demonstrated creativity in the application of technology in assigned tasks that support improvement of existing services and work practices.
* enjoys working in a team environment with a common purpose of supporting the Student Experience.
* must have demonstrated ability to effectively problem solve and exercise sound judgement including escalating and following up matters with supervisor as required the ability to demonstrate initiative and attention to detail, including effectively prioritising workload during busy periods.
Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Laura Pierce, Recruitment Operations by email to
The University of Sydney
The University reserves the right not to proceed with any appointment.
Click to view the Position Description for this role.