Job description Are you interested in an opportunity to...
* Work for an employer that supports women, children and young people from culturally and linguistically diverse backgrounds.
* Be part of an inclusive and diverse workforce that places a high value on cultural capability.
* Be rewarded for your efforts with great working conditions that offer salary packaging, flexible working arrangements, learning opportunities and professional development all within a safe and healthy work environment.
* Work for an employer that works in creating safer communities for women, children and young people impacted by domestic, family and sexual violence.
About IWSS
Immigrant Women's Support Service (IWSS) is a specialist organisation that provides support to women, children and young people from culturally and linguistically diverse backgrounds who have experienced domestic, family and sexual violence. We work from an intersectional feminist, social justice and human rights framework that centres inclusion, safety, respect and dignity.
IWSS is committed to an inclusive culture that respects and promotes human rights and diversity.
About THE ROLE
As an Administration Officer, you will provide essential administrative support to ensure the efficient and effective operation of IWSS. You will be responsible for maintaining administrative systems, coordinating office activities, managing correspondence, and providing excellent customer service to internal and external stakeholders.
This role requires strong organisational skills, attention to detail, proficiency in office technology, and the ability to work collaboratively as part of a team. The Administration Officer plays a vital role in supporting the organisation's operations and contributing to a positive and productive work environment.
The successful candidate will demonstrate initiative, adaptability, and a commitment to maintaining professional standards in all aspects of administrative support.
Key Responsibilities
* Provide comprehensive administrative support including correspondence, document preparation, filing and general office operations
* Coordinate meetings, appointments and events including agendas, minutes, room bookings and catering
* Manage incoming and outgoing communications — phone, email, mail and visitor enquiries — with a professional and courteous response at all times
* Prepare, format, edit and proofread documents, reports and presentations to a high standard
* Process financial administration including invoices, purchase orders, expense claims, petty cash and budget tracking
* Support HR administration including personnel records, recruitment coordination and onboarding of new staff
* Assist with social media content drafting, scheduling and monitoring in line with IWSS communications guidelines
* Maintain and update compliance registers, ensuring organisational obligations and certifications are accurately recorded and escalated as required
* Maintain confidentiality and handle sensitive information in accordance with privacy legislation and organisational policy
* Contribute to continuous improvement by identifying opportunities to enhance administrative systems and processes
What You Will Bring
* Year 12 or equivalent; post-secondary qualifications in Business Administration or a related field are highly desirable
* Minimum two years' experience in an administrative support role
* Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
* Excellent written and verbal communication skills with strong proofreading and document preparation abilities
* Strong organisational and time management skills with the ability to prioritise competing demands and meet deadlines
* High attention to detail and accuracy in all aspects of work
* Discretion, integrity and sound judgement when handling confidential and sensitive information
* Positive, proactive and flexible approach with genuine commitment to teamwork and collaboration
* Alignment with IWSS values including respect, inclusion, cultural safety and commitment to quality service
WHAT IWSS OFFERS
The work we do is rewarding yet demanding. We acknowledge the toll this work can have on staff, and as an organisation, we take this ownership and responsibility seriously. For this reason, staff have access to:
* Salary packaging - up to $15,900 per year tax-free, plus additional meal and entertainment option
* Employee benefits from BrightHR
* Regular supported supervision
* Ongoing professional development and growth opportunities
* A genuinely supportive, intersectional feminist and trauma-informed workplace culture
* A strong focus on reflection, wellbeing and sustainable practice
* An inclusive organisation that values diversity, equity, and lived experience
next steps
To submit your application, please click 'Apply Now' by the closing date.
Applications will be reviewed as they are received, and interviews may take place prior to the closing of advertising.
For further information, contact using the subject line: Administration Officer enquiry via EthicalJobs.
We intend to respond to questions about the position within 24 hours.
IWSS is an inclusive and disability-friendly employer. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and culturally and linguistically diverse groups. All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the Working with Children Check, during or immediately after the recruitment process is concluded.
A position description is attached.