Targeted Vacancy Identified Role This role is designated as Identified. Under section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be an Aboriginal person and/or Torres Strait Islander person. An Aboriginal person and/or Torres Strait Islander person is one who identifies as an Aboriginal person and/or Torres Strait Islander person and either: * Is of Aboriginal and/or Torres Strait Islander descent; or * Is accepted as an Aboriginal and/or Torres Strait Islander by the Aboriginal and/or Torres Strait Islander community in which they live. Applicants to this role may have to provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. Requesting proof of Aboriginal and/or Torres Strait Islander heritage from applicants helps to make sure that this intention is honoured. This may include a signed statutory declaration by the person as outlined in this Evidence of Attribute - Aboriginal and/or Torres Strait Islander Identified Roles. Our workplace The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decisionmaking capacity, and children and young people in the child protection system anD other visitable sites. Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity. Your Key Responsibilities: * Receive and assess complex and sensitive information regarding CVA clients to determine all potential avenues of advocacy, referral and/or escalation within CVAs legislative functions. * Establish and maintain positive connections with regional care and service providers and government agencies such as the National Disability Insurance Agency (NDIA), Child Safety, Youth Justice and Queensland Health. * Work effectively as a team member and support others in a multi-disciplinary team to ensure collaboration and engagement that will lead to the successful delivery of client services. * Identify, review and update policies, procedures and reporting guidelines in consultation with the CVA management team to improve processes and enhance the quality of outcomes. * Undertake data analysis and trend reporting. * Educate local communities about the role and functions of the Office of the Public Guardian and participate in community engagement under the guidance of CVA management or broader executive team. * Maintain accurate, confidential records of the management of advocacy matters. Qualifications and conditions * You must possess a C class drivers' licence as a mandatory requirement for this role. * A mandatory condition of this role is a Working with Children Check clearance (Blue Card). If you do not already have one, OPG will guide you on how to apply. Applications to remain current for 12 months.