Our client is a globally recognised and highly respected brand in the electronics industry. This position reports to the Senior Product Manager and is based at their Sydney Olympic Park office. The role follows a hybrid model, requiring four days in the office and one day working from home.
About the Role:
This role sits within the MX Sellout Platform team, responsible for designing, coordinating, and executing strategic plans to support business growth and performance.
As the Device Protection Operations Manager, you will support the Senior Product Manager in delivering a seamless, end-to-end customer experience across the organisation's premium device protection program.
Key Responsibilities:
Administrative Operations
* Manage packcode and Product ID (PID) creation
* Handle SKU registration and device tier management
Sales Channel Integration
* Support integration of protection programs with sales dashboards
Product Operations Management
* Oversee daily operational tasks such as invoicing, financial reconciliation, forecasting, and reporting
Competitor Benchmarking
* Analyse and assess competitor service offerings
Customer Experience & Issue Management
* Manage Voice of the Customer (VOC) feedback, system error reports, and operational issues
Go-to-Market Execution
* Operationalise new product capabilities and support channel expansion initiatives
Sales Data Reporting
* Deliver timely and accurate reporting on sales performance metrics
About You:
* Experience with device protection programs or similar services is highly regarded
* A university degree in business, technology, or a related field
* 3–5 years of experience in product operations or a similar role
What's in it for you?
* Competitive salary with potential bonus incentives
* Generous discounts on company products
* Exclusive promotions with retail partners
* Access to a dedicated wellbeing platform
* Discounted gym membership
* Free onsite parking
If this role sounds like a fit, click "Apply Now" – we look forward to receiving your application
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Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.