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Ambassador of excellence - customer experience specialist

Perth
beBeeAssistant
Posted: 14 September
Offer description

Drive Success as an Assistant Concession Manager


A Key Role in Delivering Concession Store Targets

As an integral member of our team, you will be responsible for assisting with the delivery of concession store financial targets and key performance indicators. Your focus will be on creating a warm and genuine customer service experience.

This role will also involve building a high-performing team that is empowered to exceed expectations.

* Develop a customer-centric culture, fostering a meaningful in-store experience
* Contribute to driving sales, profit, and productivity by ensuring achievement of all key performance indicators
* Support the Concession Manager in ensuring the team understands business objectives, with a clear focus on commercial acumen
* Lead by example, inspiring and empowering your team through collaborative leadership, training, and development
* Embody our core cultural values: Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated to Quality

Key Attributes:

* A passion for retail, exceptional service, and a strong sense of personal style and presentation
* Assist in managing budgets, interpreting financial reports, and generating efficient rosters
* Support the Concession Manager in managing team performance, productivity, training, and development
* Operational excellence, experience with stock control and visual merchandising
* Ability to build strong relationships with stakeholders across the business

Why Join Us?

* A competitive remuneration package, including incentives
* Seasonal product allowances and generous discounts for you and your immediate family on Country Road, Trenery, Politix, Witchery, and Mimco products
* Excellent career progression involving regular training and on-the-job development
* A genuine, open, and high-performing culture
* Opportunity to participate in our Corporate Social Responsibility program, supporting community partnerships

About the Opportunity

Our company inspires modern Australian living every day. We are famous for our effortless style and quality designs that are made to last.

Recognized as a leading responsible retailer, we proudly support local partnerships with Australian farmers, manufacturers, and First Nations communities.

We champion industry-leading initiatives, such as scientifically verifying fibre origin and partnering with suppliers that uphold high environmental standards.

Our goal is to embed sustainability into our business, improving traceability through our supply chain and maintaining responsible sourcing strategies for key raw materials.

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