Key Account Details
* Key Mining Multinational Leader client account
* Full Time Facilities Coordinator with a focus on Hard Services role within corporate environment
* Perth Mooroo Land of the Whadjuk Noongar people
About CBRE
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
About The Role
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function.
What You'll Do
* Lead on all technical services aspects of the site and support others with expertise both locally and globally.
* Build and maintain trusted client relationships. Negotiate with clients, partners, and associates to resolve conflicting priorities.
* Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services.
* Support with HSE standards, practices and tools within the account, in alignment with MSA.
* Acknowledge inquiries or complaints from employees, guests, and co‐workers. Provide solutions in a professional customer service‐driven manner.
* Follow property‐specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
* Coordinate day‐to‐day hard services operations including HVAC, electrical, plumbing, fire systems, lifts, building fabric, and essential services.
* Assist with planning and delivery of preventative maintenance programs to ensure asset reliability and minimise downtime.
* Support reactive maintenance requests via ServiceNow, ensuring timely resolution and communication.
* Conduct site inspections and audits to identify defects, safety issues, and improvement opportunities.
* Support minor works, refurbishments, and CAPEX projects, including quotations, scheduling, access coordination, and completion verification.
* Monitor contractor performance against agreed service levels, safety standards, and quality expectations.
* Verify completion of works and support invoice validation against scope and agreed rates.
* Escalate performance, safety, or quality concerns to the Senior Workplace Experience Manager as required.
* Ensure all hard services activities comply with WHS legislation, client standards, and CBRE policies.
* Support incident management, including reporting in Enablon and implementation of corrective actions.
* Provide clear, proactive communication for outages, maintenance activities, and service disruptions.
* Support continuous improvement initiatives to enhance building performance and workplace experience.
* Maintain accurate records of maintenance activities, compliance documentation, and asset information.
* Assist with budgeting, forecasting, and cost tracking for hard services activities.
What You'll Need
* 5+ years' experience in facilities and workplace management, specifically with hard services.
* Strong understanding of building services and essential services compliance.
* Experience with contractor management.
* Strong understanding of WHS principles and site safety requirements.
* High level of organisation, attention to detail, and problem‐solving skills.
* Strong communication skills with the ability to engage effectively with stakeholders.
* Experience in an industrial or critical infrastructure environment desirable.
* Trade qualification, facilities management qualification, or related technical background.
* Out‐of‐hours support for critical incidents or shutdown activities.
* Competence with Microsoft Office Suite.
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