POSITION SUMMARY
* Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
* Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
* Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
* Monitor dining rooms for seating availability, service, safety, and well being of guests.
* Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
* Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
* Communicate information to manager/supervisor by documenting pertinent information in appropriate department.
* Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
* Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
* Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
* Speak with others using clear and professional language.
* Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
* Read and visually verify information in a variety of formats (e.g., small print).
* Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift.
* Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
* Move through narrow, confined, or elevated spaces.
* Move up and down stairs and/or service ramps.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
* Perform other reasonable job duties as requested by Supervisors.
What we ask of you:
* A genuinely warm & welcoming demeanour
* Personable communication skills
* Energising motivation – it's infectious - no job is too big or too small
* A passion for the industry, a want to be the best in service
* Food & Beverage experience
* New South Wales Responsible Service of Alcohol
* Australian Working Rights
* Ensure uniform and personal appearance are clean and professional
* Respond to special requests from guests with unique needs
* Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
* Speak with others using clear and professional language; answer telephones using appropriate etiquette
* Develop and maintain positive working relationships with others; support team to reach common goals
* Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors
Perks, Rewards, Motivations
* Team-spirited co-workers
* Encouraging leadership
* Discounted room rates on hotels worldwide
* Discount on food and beverages at participating Marriott International hotels worldwide
* Recognition programs to keep you motivated
* Wellbeing & mindfulness programs to ensure you stay healthy
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.