**What to Expect**
**What You'll Do**
- Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issues
- Provides timely resolution of end user problems as per SLA.
- Provide support for field personnel remote communications and connectivity
- Basic administration of phone systems
- As necessary, performs other duties as required
- Company management and outside business associates
- Exercise independent judgment consistent with department guidelines standards
- Organize and prioritize workflow and to meet established timeframes
- Maintain updated knowledge of policies, procedures, products, and activities of assigned area
- Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.
**What You'll Bring**
- Requires 2 years' experience in desktop support
- Ability to troubleshoot and resolve issues with PC's, Powerful Workstations, Laptop hardware and software onsite and remote.
- Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level
- Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
- Must have experience working with ticket-based systems for registering incidents and requests
- Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
- Experience with MS SCCM/ Jamf or equivalent computer imaging.
- Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
- Experience in Backups, Active Directory, O365, and Windows server environment
- General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels.
- Excellent oral and written communication skills and able to communicate, read, and write effectively in the English language on all levels.
- Excellent customer service skills, strong attention to details with excellent follow up
- General understanding of server computing, networking, phone setup