Join a respected government organisation that plays a vital role in delivering essential services to communities across NSW.
This is your chance to contribute to a team that values integrity, collaboration, and service excellence, ensuring smooth operations that support the public every day.
You'll be part of a modern shared services environment where your work makes a real difference.
Work within a trusted public sector framework committed to efficiency and continuous improvement.
Support critical services that keep NSW connected and thriving.
Benefit from structured onboarding and training, with a clear pathway to hybrid work (2 days in office once fully trained).
Responsibilities
* Respond to multi-channel enquiries from internal teams, vendors, and the public with professionalism and empathy.
* Process a wide range of transactions accurately and efficiently using multiple systems and telephony solutions.
* Escalate complex issues promptly and keep customers informed throughout the resolution process.
* Contribute to team goals by sharing knowledge, supporting colleagues, and participating in quality assessments.
* Meet KPIs and uphold NSW Public Sector values in every interaction.
Qualifications
* Experience in customer-centric environments such as contact centres, service centres, or shared services.
* Strong communication skills with the ability to explain processes clearly and build rapport quickly.
* Tech-savvy with confidence using multiple computer systems and learning new tools.
* Adaptable, proactive, and committed to delivering outstanding results under pressure.
Apply today with Raelene Horn at Mane Consulting and take the next step in your career with a trusted government organisation.
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