About The Opportunity
Randstad is honoured to represent a leading Australian manufacturer that has reshaped the way residential and commercial projects are delivered. With strong growth, national recognition, and a reputation for speed, innovation, and quality, this business continues to scale — and we are thrilled to support them in welcoming their next Customer Experience Coordinator.
Key Responsibilities
- Deliver exceptional customer service across phone, email, and face‑to‑face channels.
- Prepare accurate quotes for builders, architects, and residential clients.
- Support B2B sales activity by nurturing client relationships and identifying opportunities.
- Process orders and ensure all documentation is correct and complete.
- Maintain daily communication with production, scheduling, logistics, and installation teams to stay ahead of timelines and capacity.
- Proactively communicate updates, changes, or delays to clients to ensure transparency and strong relationships.
- Act as a liaison between clients and internal departments to prevent or resolve issues.
- Coordinate post‑delivery and installation communication, ensuring a seamless after‑sales experience.
- Maintain accurate CRM records, notes, and customer data.
About You
- Previous experience in customer service, coordination, inside sales, or B2B account management.
- Industry background in construction, manufacturing, trades, or building products (highly desirable).
- Strong communication skills with the confidence to liaise with builders, site supervisors, architects, and homeowners.
- Comfortable working across multiple systems, CRMs, and quoting platforms.
- Solutions‑focused with the ability to stay calm and organised in a quick‑paced environment.
- A proactive approach to problem‑solving and customer care.
- A collaborative mindset with the ability to work closely with operations, logistics, and production teams.
Why You’ll Love This Role
- Join an innovative Australian manufacturer experiencing strong and sustained growth.
- Work in a friendly, collaborative environment where your ideas and initiative are encouraged.
- Enjoy true variety — every day brings new client interactions and project milestones.
- Grow your skill‑set across sales support, customer experience, logistics coordination, and production communication.
- Stable Monday–Friday hours based in Rocklea.
- Make a real impact on customer satisfaction, delivery outcomes, and brand reputation.
Successful applicants must be able to provide a recent police check or be willing to obtain one.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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