Key Responsibilities:
* Oversee customer support operations, ensuring timely and effective resolution of service requests.
* Provide proactive fleet management assistance as the first point of contact for customers, facilitating seamless interaction.
The role is responsible for managing incoming customer inquiries and support tickets, prioritizing timely resolution and escalation where necessary. Respond to basic technical queries and troubleshoot common issues related to in-vehicle technology products.
Maintain accurate records by logging and tracking maintenance requests, coordinating with internal teams and service providers to optimize efficiency.
Additional Tasks:
* Generate precise repair quotations based on customer requirements, ensuring transparency.
* Communicate pricing and timelines clearly to customers, fostering trust and satisfaction.