ABOUT US
Founded by podiatrists, FRANKIE4 was created to support the wellbeing of women worldwide through science-backed design that delivers lasting comfort and wellness. Over 15 years, we've earned more than 150,000 five-star reviews and built a global footprint spanning 10 concept stores and head offices in Brisbane and Seattle.
We're proud to be a Certified B Corp, recognised for our commitment to people, product, and the planet. Every step we take is guided by purpose beyond profit; driving positive impact through thoughtful design and responsible business.
Life at FRANKIE4 is dynamic, creative, and grounded in collaboration. From our Brisbane HQ to our stores around the world, we're driven by innovation, community, and care; for our customers and for each other.
We're a team of doers, thinkers, and makers who care deeply about the women who wear our shoes, and about each other. Working here means joining a brand that's growing fast, built on purpose, and driven by comfort in every sense of the word.
THE ROLE
This role is all about connecting with customers, guiding them in finding their perfect pair, and creating a shopping experience like no other.
Each day brings something new, but your commitment to exceptional customer service remains constant. You'll need to be adaptable and thrive in a fast-paced, dynamic environment.
We're looking for individuals with natural leadership, a positive attitude, and infectious energy—people who love working with others, take pride in exceptional standards, and create a fun, high-performing, and welcoming atmosphere.
RESPONSIBILITIES
* Customer Service Excellence: Create an unforgettable shopping experience by engaging with customers, understanding their needs, and providing personalised recommendations.
* Sales & Performance: Strive for excellence by confidently assisting customers and challenging yourself to achieve your best.
* Team Collaboration: Be an active part of a supportive, high-energy team that works together to ensure seamless daily operations.
* Product Knowledge: Stay informed on product features, technology, and fit to offer expert guidance and tailored solutions.
* Problem-Solving: Approach customer inquiries with professionalism, finding the best solutions to create a positive experience.
* Adaptability & Initiative: Excel in a fast-paced environment by taking initiative, multitasking, and stepping up when needed.
BENEFITS
* Generous employee discount on our incredible range of shoes.
* Be part of our Retail Incentive Program, rewarding you for your hard work and success.
* Access to a growing list of exclusive discounts from our external brand partners.
* Collaborative and supportive work environment, with clear opportunities for internal growth and development.
* A values-driven culture that puts our people and customers first.
* Access for you and your family to our Employee Assistance Program and Wellbeing Platform.
* Work for an organisation that loves to give back – FRANKIE4 partners with charity organisations to provide support.
At FRANKIE4, we're not just building a business, we're building a community that values purpose, passion, and progress.
If you're driven to make a meaningful impact and excited by the opportunity to transform the way women experience footwear, we want to hear from you Apply now and join us at FRANKIE4
Please visit to learn more about FRANKIE4 and the culture we live and breathe
FRANKIE4 is an Equal Opportunity Employer. We call our team and customers the 'FRANKIE4 family', so believe us when we say we're here for you and your safety. We are committed to creating a diverse and welcoming workplace that includes people with diverse backgrounds and experiences. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Applicants must also have the right to work in Australia.