Overview
We are seeking a Hotel Receptionist (Guest Service Agent) to join our team in our Apartment Hotel in Toowoomba. Experience in this position will be highly regarded. Full training will be provided for those wishing to enter the industry, provided the right attitude is demonstrated. This is a casual position up to 25 hours per week.
About us
Central Apartment Group operates a National chain of apartment hotels. With our head office located in Brisbane, we specialise in the management and operation of apartment hotels across Australia. Our philosophy is to create a "home away from home" workplace allowing our customers to stretch out, work and relax in affordable comfort.
You must have a genuine passion for hospitality, remain calm under pressure, and have a keen eye for detail in facility, service, and product delivery. You will understand that customer service is at the forefront of everything we do.
Attributes
A genuine friendly approach to others
Hotel Front office experience favourably considered
Demonstrable ability to assist in the reservation process from phone call to check-in and follow through to check-out
Knowledge of RMS, or similar system is a definite advantage but not essential
Good knowledge of hotels or the serviced apartment industry and procedures is desirable
Flexibility to work a wide-ranging roster including evenings and possibly weekends
Professional telephone manner and communication skills
Computer literacy in Word and Excel is preferred
Patience and proven ability to work under pressure and meet deadlines
An eye for detail, professional personal presentation and good organisational skills
Previous experience is a definite bonus
Possess an outgoing and friendly personality with a 'can do attitude'
If you are someone who takes pride in your work, are looking for a fulfilling and secure role within a nationally recognised company, then look no further as job security is on offer for the right applicant.
Please Note:
Only shortlisted applicants will be contacted.
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