IT Service Desk Analyst – ServiceNow, M365 | Baseline Clearance - Canberra5+ years of IT experience with at least 1 year of experience in an IT Service Desk, IT Customer Support agent, or a similar role.Minimum 1 year of experience using ServiceNow to report and update incidents and problems.At least medium-level proficiency with Microsoft corporate applications: Word, Excel, PowerPoint, OneDrive, Teams, SharePoint.Demonstrable experience using and supporting Multi-Function Devices (MFDs).Proven ability to troubleshoot Level 1 Internet connectivity issues, typical corporate applications (M365, Adobe, etc.), and other connectivity problems.ITIL 4 certification.Experience with ServiceNow configuration and/or reporting.#ITServiceDesk #ITSupport #ServiceDeskAnalyst #HelpDeskSupport #Level1Support #ITSupportJobs #CanberraJobs #ACTJobs #BaselineClearance #FederalGovernmentJobs #ServiceNow #Microsoft365 #M365Support #SharePointSupport #OneDriveSupport #TeamsSupport #ITSupportOfficer #TechnicalSupport #ITCustomerSupport #ITHelpdesk #ITJobsAustralia #ServiceNowJobs #ITIL4 #ITCareers #ITSupportCanberra #DesktopSupport #ICTSupport #GovernmentITJobs #ITSupportAnalyst #EntryLevelITJobs #ITSupportEngineer #TechSupportJobs
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