We are seeking a highly motivated and results-driven Retail Supervisor to join our team.
Job Overview
The ideal candidate will have previous experience in a senior retail role and possess excellent leadership skills.
* Support the Store Manager in leading daily operations and driving sales growth
* Inspire and guide the team to deliver exceptional customer service and performance metrics
* Assist with visual merchandising, stock management, and store presentation standards
* Manage workforce costs and contribute to effective rostering strategies
* Mentor and coach team members to support their career development and growth aspirations
Key Responsibilities:
Leadership and Management
* Schedule and manage the work of a team of retail staff
* Conduct regular performance reviews and provide coaching and feedback
* Identify opportunities for growth and development within the team
Customer Service
* Deliver exceptional customer service and ensure all customers receive a positive experience
* Respond to customer complaints and resolve issues promptly and professionally
Store Operations
* Assist with visual merchandising and maintain store presentation standards
* Manage stock levels and report any discrepancies to the Store Manager
* Contribute to the achievement of sales targets and KPIs
Workforce Planning
* Develop and implement effective rostering strategies to meet business needs
* Manage workforce costs and report on variance to budget
Career Development
* Mentor and coach team members to support their career development and growth aspirations
* Identify opportunities for training and development within the business
About You:
* Previous experience in a senior retail role
* Excellent leadership and communication skills
* A passion for delivering exceptional customer service
* A proven ability to drive sales growth and meet performance targets