Title: Frontline Team Member
Position Overview:
Become part of the Event Cinemas Cairns team at our three locations - Cairns Central, Earlville and Smithfield.
About the role:
* Contribute to daily operations, upholding standards and pursuing best practice
* Subject to knowledge and skill at this level, a frontline team member may operate flexibly as required between work areas
* Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard
* A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level
Key responsibilities
* Complete duties as per standard operating procedures
* Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
* Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience
* Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
* Maintain product stock levels and presentation, in accordance with planograms where applicable.
* Operate registers, ticketing systems and undertake cash handling
* Assist fellow employees as needed, fostering a cooperative and supportive work environment.
* Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
* Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex
* Queue management and crowd control including allocated seating management.
* Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
* Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
* Lost property maintenance
* Follow Workplace Health and Safety policies and procedures including emergency procedures
* Attend and complete all mandatory training sessions as designated by EVT
* RSA Qualifications as required
Skills and Experience
These are the desired skills and experience for this role:
* Competent in basic Maths and English
* Competent in cash handling
* Flexibility to work a mix of shifts including nights, weekends and holidays
* Experience in hospitality or a customer facing role is strongly desired
* Ability to work across our three locations in Cairns (Central, Earlville & Smithfield) is advantageous
Behavioural Capabilities
The following are the mindsets and behaviours required for this role:
* Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
* Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
* Communication: Displays effective communication with all team members and customers.
* Decision Making: Ability to make effective decisions.
* Work Standards: All tasks are completed to the highest standards.
* Personal Presentation: Maintains personal presentation and grooming.
* Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.
Benefits and perks:
* Team member discounts from your first day on the job
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
* 50% off stays at EVT hotels - Rydges, QT, Atura, Lylo, more
* Career growth opportunities through our EVT network
* Local community invovlement, volunteering and charitable giving
* Australia and NZ's largest and most diverse experiences company