We are seeking a highly skilled Service Consultant to join our team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Job Description
The Service Consultant will be responsible for greeting and assisting customers in person or by phone, determining their needs and vehicle data, documenting customer requirements accurately, and presenting service offers to customers.
Key Responsibilities
* Greet and assist customers in person or by phone to determine their needs and vehicle data
* Document customer needs accurately via repair orders and define the scope and type of work required
* Present service offers to customers and offer additional services, benefits, and/or parts at every opportunity
* Book appointments according to customer needs and workshop utilisation capacity
* Liaise with service technicians and follow up on customer vehicles during the course of the repair
* Quote, clarify method of payment, and communicate to customers any additional repairs where required
* Prepare and invoice customer jobs in an accurate and timely manner
* Handle and process warranty/contract maintenance claims
* Ensure customer service matters are dealt with promptly and efficiently
Favourite Qualities:
* Excellent communication and interpersonal skills
* Able to work effectively in a fast-paced environment
* Prior experience as a Service Advisor or similar role
Benefits
* Opportunities for career advancement and professional development
* A dynamic and supportive work environment
* A competitive salary package
About this Role
* This is a full-time position, working 5 days per week
* A Saturday roster may apply
* A valid drivers licence is not required
Required Skills and Qualifications
* A high school diploma or equivalent qualification is preferred
* Prior experience in a sales or customer service role is desirable
* Ability to learn and understand vehicle systems and technical information
Benefits of Working with Us
* We value diversity and inclusion in the workplace
* We offer ongoing training and professional development opportunities
* We provide a safe and healthy work environment
Our business is committed to providing exceptional customer service, and we are looking for individuals who share this vision.