Technical Business Analyst (Health Manager Level 3)
Support critical systems that clinicians rely on every day – with flexible work and great benefits
* 2 x Permanent Opportunities
* Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
* Attractive salary, $132,236 - $150,222 + 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, 31 May 2025
Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.
Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day.
About the Opportunity
As a Technical Business Analyst at eHealth NSW, you will play a critical role supporting both BAU and project delivery across a diverse portfolio of applications. You will act as a key liaison between technical teams and stakeholders, gathering and analysing complex requirements to enable effective solution delivery in a fast-paced DevOps environment.
You will also support solution estimation and contribute to the development of Statements of Work (SoW), helping to shape delivery scope, timelines and approach in partnership with delivery teams and customers. This role requires a strong background across the software development lifecycle, with the ability to translate business needs into practical, deliverable solutions.
In this role, you will:
* Lead analysis and documentation of complex technical and business requirements across the full software development lifecycle
* Partner with development and testing teams to support estimation activities, including effort sizing and delivery impact assessment
* Support BAU and enhancement projects across a diverse portfolio of NSW Health applications
* Act as a key customer contact, helping clarify requirements, scope and solution options while managing expectations
* Contribute to Statements of Work (SoW), proposals and delivery planning for new and existing systems
* Help prioritise work in collaboration with stakeholders and delivery teams to maximise value and outcomes
* Negotiate scope, timelines and trade-offs with customers and internal teams to support successful delivery
View the position description here
About You
We are looking for someone who:
* Has proven experience as a Technical Business Analyst within complex software development environments, with strong knowledge of the full SDLC
* Demonstrates experience supporting estimation activities and contributing to Statements of Work or similar delivery artefacts
* Possesses strong stakeholder engagement skills, including the ability to influence, prioritise work and negotiate outcomes with customers and delivery teams
* Is comfortable working across BAU and project streams in Agile or DevOps environments, quickly understanding complex application landscapes
* Has strong communication skills and experience working with Microsoft technologies (including Power Platform) and/or web platforms such as Squiz (desirable)
Need more information?
* Find out how we hire at eHealth NSW
* Check out our diversity and inclusion commitment
* Learn more about us at eHealth NSW
Working at eHealth
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
* Flexible work options
* Professional growth and career development
* Allocated day off per month
* Salary packaging
* Various health and wellbeing programs to support our team
How to apply
Submit us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we're eager to see your personality and get to know the person behind the application!
For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Robert W and quote REQ664550.
Additional information
* This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
* To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
* 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.
* If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.