Job Description
The L2 Systems Analyst is a client-facing, business and technical position responsible for all aspects of managing production of Charles River IMS systems for Asia Pacific clients as part of the Charles River Software as a Service (SaaS)/Managed Services offerings, including Application Management for hosted and non-hosted clients.
Why this role is important to us
The team you will be joining is part of Charles River Development (CRD), which became part of State Street in 2018. CRD creates enterprise investment management software solutions for large institutions in institutional investment, wealth management and hedge funds.
What You Will Be Responsible For
* Client assistance in optimal use of the system
* User administration/privileges
* Parameter configuration changes
* System availability
* Application and database performance tuning
* Daily operational processing monitoring and support
* Charles River IMS and database software patches
* Charles River IMS version upgrades
* Assistance with problem support and resolution
* Business Continuity/Disaster Recovery assistance
* Working with Charles River colleagues to smoothly transition new Clients to production operation.
* Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
* Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
* Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
* Periodic out of hours support
What We Value
* Experience with Financial Services Investment Management, Trading or related systems highly desirable (e.g. Charles River IMS).
* Proven ability to partner with various internal departments to deliver superior customer service.
* Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
* Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
* Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
* A background in portfolio management and trading system applications is preferred.
Education & Preferred Qualifications
* Minimum of 5 years' relevant industry experience.
* Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math's or Statistics preferred.
Additional Requirements
Periodic off-hours support
Equal Opportunity Employer
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Job ID: R-791584
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