Salary: $125,181.00 - $125,181.00
Job Type: Permanent - Full Time
Location: Logan Central
Job Category: Community Services and Development
About ATSICHS Brisbane
ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.
ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.
ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).
See more at our website -
Job Description
About the role
As a key member of the ATSICHS Brisbane team, the Manager will oversee program operations, ensuring the delivery of client-centered, family-led, and culturally connected case management services. The Manager will guide the team in empowering families to identify their self-determined goals, develop actionable plans, and strengthen kinship and community ties to improve outcomes for jarjums and their families.
Duties
Develop and implement weekly data and operational systems to benchmark quality standards of staff practice interventions with clients and subsequent client outcome improvements. Create and implement bespoke solutions to improve individual staff efficiency. Ensure development activities utilise the online ATSICHS Coaching App, along with the adult learning pedagogy framework (in-field side-by-side method to staff scaffolding) to improve individual throughput efficiency targets. Collect, aggregate, cleanse, and distribute monthly staff case management file audit data sets (quantitative and qualitative). Lead the delivery of client feedback and brief wellbeing measurement tools, Disseminate the data, building a practice culture of responsive client improvement. Lead the direct intervening on high-risk acute cases where life is threatened or irreputable organisational brand damage could occur. Problem solve immediate client crisis, based upon high-level theoretical knowledge and risk management decision making. Complete the full cycle of monthly managerial requirements with all direct reports in the Mobnet system, including (1) Two-way Feedback Survey, (2) Practice Supervision, and (3) Performance & Coaching. Ensure all staff complete the monthly Team Culture Survey (quantitative and qualitative) in Mobnet, utilsing low scores to proactively respond to individual staff morale and work environment by creating unique solutions to overcome individual staff barriers. Lead the direct influencing of key stakeholders ( Child Safety, Key Community partners) to influence high-level decision making and approvals that directly impact on the quality of outcomes for families.
Culture
Enjoy working in an organisation that makes a difference in the community. Join our friendly and support Nyanya Munjindei Brisbane (Delegated Authority) team that will help you grow personally and professionally.
Benefits
Base Salary of $125,181 per annum (Based on qualification and experience). 12% Super + access to salary packaging (Increases your take home pay). Permanent Full Time position. Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.
COVID-19 Requirement
Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.
Desired Skills And Experience
Required
Degree Qualification+ Moderate Experience: Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.
OR
Diploma + High Experience: Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.
AND
Demonstrated ability to apply and critique child safety and social work theoretical frameworks of practice, implementing client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions. Ability to critique and problem solve related legislative gray zones, while managing organisational and child harm risks. Demonstrated ability to integrate knowledge across different business units, ensuring the fair treatment and voices of family’s are promoted, while managing child harm risks. Demonstrated knowledge and experience in large team management, including directing staff workflow and client quality, leading and integrating corporate business functions across team. Forward plan operational constraints, team culture, and forecasting 18-month operational change priorities. Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schools, Hospitals etc.). Motivate a strong team working culture and sustain behaviour change by influencing others. Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact. Problem solve general operational policies with autonomous decision making to enact client impact, adhering to client risk, safety, and quality standards.
Additional Requirements
National Police Certificate Working with Children's Blue Card Driver’s License Evidence of Work Rights Travel to work in the community on a regular basis