Step Into Leadership Collection Team Supervisor – Blacktown NSW
Commercial Credit Services
Are you a seasoned collections professional ready to lead from the front? Commercial Credit Services is seeking a driven and people-focused Collection Team Supervisor to guide our high-performing team in Blacktown, NSW.
This is your opportunity to step into a leadership role where your experience, emotional intelligence, and operational know-how will make a real impact.
About the Role
As Collection Team Supervisor, you'll be responsible for:
* Leading a team of collection officers to meet performance targets and compliance standards
* Coaching and mentoring staff to improve customer outcomes and operational efficiency
* Overseeing daily workflows, rostering, and reporting
* Ensuring adherence to privacy, regulatory, and internal policy requirements
* Supporting recruitment, onboarding, and continuous development of team members
* Driving a culture of accountability, empathy, and excellence
About You
You're someone who:
* Has proven experience in collections, credit control, or financial services
* Is ready to step into a leadership role and grow with the business
* Communicates with clarity, confidence, and emotional intelligence
* Thrives in a fast-paced, compliance-driven environment
* Is passionate about team development and customer service excellence
* Brings a proactive mindset and a commitment to continuous improvement
What We Offer
* A supportive, inclusive team culture
* Leadership mentoring and development pathways
* Competitive salary and performance incentives
* A chance to shape team culture and drive real results
Job Type: Full-time
Pay: $55,000.00 – $70,000.00 per year
Application Question(s):
* Do you have Debt Collection Experience - if yes please provide details
* Do you have leadership expereince, if yes - please provide details
* WHat do you think makes a good leader?
* Are you on a VISA - if so, please advise details
* Why do you want to take up this role?
* When can you start?
* What is your Mobile Number?
* What is your Email Address?
Work Authorisation:
* Australia (Required)
Work Location: In person