Customer Service Engineer
Our Client a leading provider of scientific instruments and solutions, is seeking a skilled and motivated Customer Service Engineer to join their Sydney team.
As a Customer Service Engineer, you will play a crucial role in ensuring the highest level of customer satisfaction by delivering exceptional technical support and service for our clients analytical instruments and systems.
Responsibilities:
1. Provide on-site installation, maintenance, repair, and troubleshooting of instruments.
2. Responding to breakdown calls as required and participating in an out of hours standby rota and on weekends.
3. Preventative maintenance work on instruments;
4. At least 80% of your time both within Perth and interstate. Occasional travel to New Zealand and Oceania (including Papua New Guinea, New Caledonia & Indonesia) will also be necessary.
Requirements:
5. Educated in a relevant subject such as Electronic Engineering, Advanced Diploma and above.
6. Previous experience as a Customer Service Engineer or a similar role in the scientific instrument industry is preferred.
7. Strong technical knowledge and troubleshooting skills for analytical instruments.
8. Familiarity with techniques such as X-ray diffraction, particle size analysis, elemental analysis, or rheology is highly desirable.
9. Excellent communication and interpersonal skills with the ability to explain complex technical concepts to non-technical customers.
10. Proven ability to work independently and manage multiple tasks efficiently.
11. Strong problem-solving and analytical thinking abilities.
12. Willingness to travel domestically and internationally as required.
13. Holding, or be able to obtain a NSW or other states serviceman’s radiation safety licence
14. IT literate with an aptitude for the implementation of complex analytical solutions
15. Ability to travel at short notice
16. Be able to work independently in the field and as part of a team
17. Hold a valid Australian Driver’s License
Why Join Our Clients Team:
18. Our client is a global leader in scientific instrumentation, offering exciting opportunities for career growth and professional development.
19. You will be part of a dynamic team of experts passionate about delivering high-quality solutions to our customers.
20. They provide comprehensive training programs to enhance your technical knowledge and skills.
21. Competitive salary package and benefits.
The base salary for this position will vary depending on experience. Package includes allowances, superannuation and car.