Senior Product Quality Manager
We are seeking a highly skilled and experienced Senior Product Quality Manager to join our team. In this pivotal role, you will be responsible for driving the strategic direction of our product development and quality assurance processes.
As a key member of our team, you will lead cross-functional teams towards achieving product quality excellence and meeting regulatory standards. You will also optimize operational processes to enhance the effectiveness of product quality improvement and ensure that our offerings meet the highest standards of performance and customer satisfaction.
Key Responsibilities:
* Develop and execute a comprehensive quality strategy aligned with overall business objectives.
* Lead PT teams towards achieving product quality excellence and meeting regulatory standards.
* Optimize operational processes to enhance the effectiveness of product quality improvement.
* Ensure product quality assurance efforts align with enhancing customer satisfaction.
* Monitor product quality metrics, identify trends, and drive continuous improvements in quality processes.
To succeed in this Role, you will possess:
Essential Skills and Qualifications:
* Strategic Planning: Ability to create, articulate, and execute a comprehensive quality strategy ensuring alignment with overall business objectives.
* Leadership Skills: Strong leadership capabilities to inspire, motivate, and guide PT teams towards achieving product quality excellence and meeting regulatory standards.
* Operational Excellence: Expertise in optimizing operational processes to enhance the effectiveness in product quality improvement.
* Customer Focus: Comprehensive understanding of customer expectations to ensure product quality assurance efforts consistently align with enhancing customer satisfaction.
* Analytical Expertise: Advanced skills in data analysis and interpretation to monitor product quality metrics, identify trends, and drive continuous improvements in quality processes.
Critical Attributes:
* Technical Expertise: Comprehensive knowledge of General Merchandise product quality standards and quality assurance processes.
* Stakeholder Management: Skilled in handling relationships with Customer Care, Compliance, Legal, Merchandise, Sourcing, suppliers.
* Change Management: Experience in implementing change initiatives and transforming quality practices.
* Problem-Solving: Strong problem-solving abilities to address systemic quality issues.
* Compliance: Strict adherence to legislation and regulatory requirements of product quality and safety.
Qualifications and Experience:
* Educational Background: Bachelor's degree in quality management, Engineering, or a related field. A Master's degree is preferred.
* Professional Experience: Minimum of 10 years of experience in quality management, with at least 5 years in a leadership role.
* Industry Knowledge: Extensive experience in General Merchandise product quality standards and quality assurance processes.
* Technical Skills: Proficiency in quality management systems (QMS), data analysis tools, and ERP systems.
* Certifications: Relevant certifications such as Six Sigma, ISO 9001, or similar quality management certifications.
Benefits:
* Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
* A team member discount card offering discounts at Kmart, Target Officeworks, and Bunnings.
* Access to the Kmart for You benefits program providing exclusive discounts and benefits in entertainment, travel, lifestyle, and health.
* Eligibility to participate in a bonus program rewarding commitment and hard work.
* Inclusive parental leave and ongoing support through our partnership with Circle In.
* A dynamic learning and support program.
* Opportunity to fast-track your career through our Mentor Program as a Mentee or Mentor.
* A Kudos recognition program where peers nominate team members to win prizes.
* Great career opportunities across the broader Wesfarmers Group.
We celebrate the rich diversity of the communities we serve. We strive to create inclusive and safe environments where all team members can contribute and succeed. We encourage applicants to share any workplace adjustments they may require.