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Opteon is reimagining the future of property solutions. As the leading valuation insights firm across Australia, New Zealand, and the US, we deliver trusted insights by combining human expertise with industry-leading tech.
But we’re more than that. At Opteon, value means investing in our people, too. We do this through flexible work, mentoring, and leadership pathways, all backed by a safety-first culture and meaningful benefits.
Now in a new chapter of growth, we’re expanding globally, diversifying our offering, and staying grounded in what matters most: delivering value that makes a difference.
About the role:
Based in either Melbourne or Geelong, the Field Services Team Leader will lead a team responsible for engaging with customers, lenders, banks, Valuers and other key stakeholders to progress valuations to completion and resolve enquiries.
You will be responsible for the training and management of all roles within the Field Service Team including coaching and performance management, people capability development, recruitment, and target setting. You will also manage Quality Assurance, WIP and complex escalations.
About you:
We are seeking an experienced Team Leader who has vast customer service experience, ideally in a high-volume contact centre environment.
In addition, you will have:
Demonstrated experience working in a Team Leader role in a Contact Centre setting OR demonstrated Team Leader competencies in your current role
Foundational understanding of contact centre operational capabilities – business processes, workforce management, training, quality, coaching, team engagement, performance management, performance metrics and reward and recognition
Strong leadership and coaching skills, with the confidence and ability to have difficult conversations
Ability to manage and lead teams through periods of change
High level of integrity and accountability
Strong technological and communication skills
What we offer:
1 year fixed-term maternity leave cover
Salary of $80,000 plus super
Commencing in November 2025
Structured two-week induction training, with ongoing coaching and development plans
Excellent employee benefits on offer
Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
How to apply:
If you are interested, please click the apply button and ensure you submit your resume.
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Our story began in 2005 in Australia. Opteon saw an opportunity to revolutionise the valuation industry by investing in innovative technology and uniting a national network of industry experts under the same vision. Our investment in technology and people helped to shape the industry.
Today, we continue to expand and excel at what we do; expanding to new countries, developing new technologies, and pushing the boundaries of what we can achieve in every market, every day. In 2019, we entered the US market while continuing to broaden our presence across Australia and New Zealand. We have a vision for the future and will continue to shape the industry across the globe.
Our story began in 2005 in Australia. Opteon saw an opportunity to revolutionise the valuation industry by investing in innovative technology and uniting a national network of industry experts under the same vision. Our investment in technology and people helped to shape the industry.
Today, we continue to expand and excel at what we do; expanding to new countries, developing new technologies, and pushing the boundaries of what we can achieve in every market, every day. In 2019, we entered the US market while continuing to broaden our presence across Australia and New Zealand. We have a vision for the future and will continue to shape the industry across the globe.
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📌 Team Leader - Field Services
🏢 Opteon
📍 Melbourne