Job Title: Sales Support and Customer Success Manager
We are seeking a skilled Sales Support and Customer Success Manager to join our team. The ideal candidate will have a proven track record of driving sales growth and ensuring customer satisfaction.
The Sales Support and Customer Success Manager plays a critical role in freeing up the sales team by handling administrative tasks, managing orders in Salesforce, and streamlining processes.
* Main responsibilities include acting as the main contact for sales teams, managing routine administrative tasks, supporting sales with order management, customer agreements, and reporting.
Key Responsibilities:
1. Sales Support:
* Act as the primary point of contact for sales teams.
* Manage routine administrative tasks to ensure seamless operations.
* Support sales with order management, customer agreements, and reporting.
* CUSTOMER SUCCESS:
o Enhance customer experience through proactive communication, campaign reporting, and relationship building to boost retention and loyalty.
o Build strong relationships with key customers, understanding their goals and needs.
o Proactively communicate to ensure they achieve desired outcomes.
o Lead customer onboarding and training.
o Deliver insightful post-campaign reports with actionable recommendations.
o Identify and resolve customer issues to enhance satisfaction and reduce churn.
o Promote new features and products to drive customer value.
The ideal candidate should possess excellent communication, organization, and reporting abilities, with strong Salesforce skills and proficiency in MS Office (Word, Excel). Ability to work independently and collaboratively is also essential.
This role offers a fantastic opportunity to develop your skills and make a real impact in a dynamic and supportive team environment.
We are looking for a highly motivated individual who shares our vision and values. If you are passionate about sales support and customer success, we encourage you to apply.