Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Victoria, Carlton
Hotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053
Food and Beverage Duty Manager - Crowne Plaza Melbourne Carlton
Crowne Plaza Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.
Set to be a highly sought-after destination for business and leisure travelers alike, the hotel is also home to a stunning new restaurant aiming to be Carlton's culinary destination for those seeking a unique and exceptional dining experience.
Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the-art audio-visual technology, while our private dining room offers an exclusive and intimate experience.
Are you ready to take your career to the next level with an iconic brand? We are looking for a Food & Beverage Duty Manager who can lead and inspire a team of professionals committed to delivering a unique and exceptional dining experience in Melbourne's newest hospitality and dining destination.
A little taste of your day-to-day
Every day is different, but you'll mostly be:
Leading and coordinating the F&B team to deliver premium service for our guests.Preparing food and beverages for service to guests and presenting food according to established health and presentation standards.Following hotel safety protocols and procedures at all times.Taking action to solve guest problems/complaints and using established guidelines for any service recovery to ensure guest satisfaction.Working as a team and communicating and coordinating with other departments to ensure excellent quality and service.Ensuring cash handling procedures are followed, with banking completed according to procedure on each shift.Assisting with the induction of new employees and performing on-the-job training in accordance with department standards and procedures.Coaching staff on each shift, providing constructive feedback to enhance performance.Performing department/outlet opening or closing duties as required. Ensuring that wait staff stations are clean and maintained throughout the shift.What we need from you
Commitment and passion to deliver excellent service.Energy – you'll be on your feet most of the day leading from the front.Leadership – previous leadership/management experience in a hospitality setting.Articulate – a great communicator, good English language and writing skills, warm, welcoming, and easy to talk to.Flexible – night, weekend, and holiday shifts are all part of the job.Experienced – you will ideally have formal training across all aspects of food and beverage execution.What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
At IHG, as one of the world's leading hotel groups, we've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised, and respected – wherever they are in the world.
Want to be part of the journey?
Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect place to connect for business, pleasure, or a blend of both. We've thoughtfully designed our spaces to encourage, support, and celebrate great connections. We're also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans, not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections, and the job of every leader is to create an environment where that can happen.
Don't meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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