Role overview
1. Business Administration - Service Delivery
• Manage the day to day operations of the Karratha clinic, including reception duties, client intake, appointment bookings, team
scheduling, and payments (NDIS, Private and Medicare)
• Act as the primary point of contact for community referrers and external contractors.
• Manage the client booking process for school, clinic and home visits.
• Manage feedback and address concerns and/or complaints and update the Feedback and Complaints Register.
• Provide office induction for all new staff members to the organisation.
• Ensure staff and client safety systems meet contemporary clinical standards and OSH requirements.
• Oversee fleet vehicles and facilities, including maintenance activities and asset management.
• Liaise with external stakeholders to ensure the effective running of collaborative group programs.
• Act as a resource and problem solver in the management of the clinic.
• Ensure effective and efficient budget management for office supplies and as required.
• Ensure risk management and emergency management strategies and systems are in place and tested.
• Management of the Connect Toolbox e-commerce store.
• Manage debt collection
2. Leadership
• Manage daily staffing to ensure optimal operations of the business administration team.
• Plan and coordinate administrative procedures and systems and provide leadership in the coordination of continuous quality
improvement initiatives within the clinic to support quality of care
• Monitor and maintain key business performance metrics
• Convene and lead team meetings, ensuring clear systems of accountability and communication.
• Ensure the smooth and adequate flow of information and actions within the company to facilitate other business operations.
• Participate in the development, promotion, evaluation and maintenance of business operations policies and procedures.
• Ensure operations adhere to policies and regulations.
3. Management
• Lead and develop the Business Administration team by providing regular supervision, performance management and mentoring.
• Participates and drives strategic and operational planning and implementation with regular reporting.
• Ensures the business administration team operates in accordance with the operational plan, within the allocated budget.
4. Administration
• Maintain and coordinate Client Management System software, including regular reporting and auditing.
• Organise physical and electronic filing of organisation and financial correspondence and information.
• Maintain own calendar and client database.
• Maintain client information in accordance with organisational, professional and the National Disability Insurance Scheme
requirements.
• Attend and participates in staff meetings.
• Maintain equipment and supplies including office consumables.
• Ensure compliance and staffing of First Aid Officers.
5. Education/Training
• Develop and deliver training for staff in relation to policies and standard operating procedures.
• Develop resources and processes for the use of other staff.
• Engage in continued professional development/education.
• Participate in performance planning and performance reviews
6. Other
• Perform duties in accordance with organisational Policies and Procedures.
• Perform duties in line with the National Disability Insurance Scheme Act 2013 (NDIS Act) and Disability Services Act (1993).
• Perform duties in line with the Company and National Disability Insurance Scheme’s Codes of Ethics.
• Perform duties in accordance with relevant Occupational Health and Safety and Equal Opportunity Legislation.
• Conduct duties in a manner that is ethical and promotes a positive image of Connect Paediatric Therapy Services.
• Perform other duties as directed.
About Us
At Connect Paediatric Therapy Services, we’re passionate about making a real difference for families in regional and remote WA. Since 2017, we’ve led the way in paediatric allied health and mental health services across the North West.
Our team of dedicated clinicians works creatively and collaboratively to overcome the unique challenges of remote service delivery. Based in Karratha, we’re proud to offer high-quality, family-centred care to children across the Pilbara and beyond—both privately and through the NDIS.
We believe every child deserves access to the support they need—no matter where they live. Learn more about our team at connectpts.com.au and discover our region at karrathaiscalling.com.au.
How to Apply
Connect Paediatric Therapy Services is an Equal Opportunity Employer, we embrace and value diversity and encourage people with a disability or Aboriginal and/or Torres Strait Islander applicants to apply.
To find out more email hr@connectpts.com.au To apply, email your cover letter and up-to-date resume to hr@connectpts.com.au by Friday, 24 July 2025, 5pm WST.