Digital Channels Advisor, Victims Information
Fixed‑term until June 30, 2027 | Location: Wellington
Are you passionate about creating positive user experiences, producing digital communications, web management, and publishing? We're seeking two motivated Digital Channels Advisors to help refresh and sustain the Victims Information website - so victims and their whānau can find clear, trusted, informed information at the right time. You'll join a team that's modernising a key service, aligning with government web standards, and delivering a site that's easy to use and easy to maintain.
Te Haeata / The Opportunity
As a Digital Channels Advisor, You Will
* create, test, edit, publish, and maintain digital‑first content (text, imagery, video, resources) for the Victims Information website, ensuring it is accurate, consistent, and easy to manage with clear templates and standards.
* apply plain‑language, accessibility, and usability practices across content and components, supporting a victim‑centric experience that meets NZ Government Web Standards.
* monitor search analytics and user behaviour to identify improvements to information architecture, readability, and engagement - then act on those insights.
* coordinate publishing with subject‑matter experts and programme partners, resolve technical/content issues, and document workflows for version control and review cycles.
* contribute to the project's delivery - supporting user testing, content development, and post‑launch enhancements - so the site remains current and sustainable.
Ō Pūkenga / Skills And Experience
We're keen to hear from people with:
* hands‑on CMS publishing experience and content lifecycle management (drafting, reviewing, publishing, maintaining, archiving)
* strength in UX, prototyping, and content design, with a focus on accessibility, usability, and user‑centric design
* ability to produce analysis and analytics to evaluate performance and make evidence‑based recommendations
* stakeholder collaboration skills - confident working across multiple stakeholders and the Victims Programme to keep people and content accurate and aligned
* a keen eye for detail, initiative, and problem‑solving in a fast‑paced environment.
About The Programme
The Victims Information Website Refresh will modernise victimsinfo.govt.nz, introducing search, clearer pathways to support, and content that's user‑focused, informed, inclusive, and easy to navigate. It's a communications‑led initiative aiming to set a repeatable framework for future web projects across the justice sector.
Mō mātou / About us
At Te Tāhū o te Ture – the Ministry of Justice – we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.
Your mahi will directly improve access to Victim‑centric services and resources by supporting the creation of a site that helps victims, advocates, and whānau make informed decisions and find support quickly. You'll work alongside experienced advisors and programme partners in a supportive, purpose‑driven team. This is your opportunity to shape a trusted, sustainable digital resource that truly makes a difference to those who need it.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
Ngā painga o tēnei wāhi mahi / What's great about working here
Benefits
* flexible working arrangements to support work‑life balance
* opportunities for professional development and growth.
See our full range of benefits here.
Utu ā‑tau / Salary
The appointing salary for this role will be between $73,634 and $100,846 based on skills and experience.
Tono mai / Apply
If you are an innovative thinker who is passionate about digital communication and eager to contribute to positive outcomes in the Victims space, we invite you to apply.
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on 19 January 2026 however, we will be reviewing applications as they come in and may invite successful candidates to interview before 19 December 2025. We will resume reviewing applicants on 5 January 2026.
If you have any questions, please contact
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