Are you up for a new challenge? Excited about the opportunity of rejoining the workforce or taking on a role where you can make a real difference?If you thrive in a collaborative, and supportive team environment that values fun and open communication, we want to hear from you!At Steamatic, we're on the lookout for a dynamic Customer Service Officer to join our team. In thisfull-time position, playing an important role in providing direction and guidance throughout the life of claims while meeting specific reporting KPIs.Why Join Our Team?Make a Difference:Be part of a team that is always learning, innovating, and setting industry standards, making a positive impact on clients.Comprehensive Training:Gain expertise in various areas of property restoration, from flood damage to mould remediation and fire damage, with thorough training in administration processes and the use of internal systems.Career Opportunities:We invest in your success and offer advancement opportunities.Join the Family:Despite our growth, we maintain a close-knit, family-like atmosphere. When you join Steamatic, you become part of our welcoming family.Your Key Responsibilities:Process and action all phone / email enquiries .Collaborate with the Scheduler to ensure that work is properly planned and that both internal and external customer requirements are met.Provide administrative support.Handle data entry and file management.Communicate with specialist contractors.Qualities We're Looking For:Strong communication skills, positive attitude even in challenging situations.Confidence in phone communication.Competence with Microsoft Office applications.Comfortable in a fast-paced, independent working environment.Super organized, with the ability to complete tasks to a deadline with meticulous attention to detail.Taking responsibility and accountability for your workload.If you're looking for a challenge and have fun along the wayApply Today!Attach a copy of your CV.Cover letter outlining why you feel you would be a great fit for the position and list your relevant experience, which will allow you to fulfil your role.Application close 5pm on the 02/07/2025 – only shortlisted applicants will be contacted. Are you up for a new challenge? Excited about the opportunity of rejoining the workforce or taking on a role where you can make a real difference?Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:How many years' experience do you have as a receptionist? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Customer Service Representative? Do you have customer service experience? Do you have experience in administration? Which of the following Microsoft Office products are you experienced with? Do you have data entry experience? Do you have previous invoicing experience?We believe that an Organisation is only ever as good as its people. We know our people are exceptional not just in terms of their professionalism and expertise but in the pride they take in doing the job right the first time.Since Steamatic’s establishment in Australia in 1986, commitment, expertise and integrity is what has differentiated Steamatic to Australian industries.Steamatic is Australia’s leading provider of restoration, cleaning and disaster management services and provides unrivalled coverage of the domestic and commercial restoration and loss mitigation sectors.Headquartered in Melbourne, Steamatic has a network of over 20 service response centres throughout Australia including Branch Offices in New South Wales, ACT, Queensland, South Australia and Victoria. In addition, Steamatic has the capability, resources and infrastructure to attend anywhere in Australia where a catastrophe has occurred. Our stated aim is to ensure our service and commitment to our clients meets our aspirations of quality and reliability whilst delivering an effective and cost efficient service 24 hours a day, 7 days a week.Source: This is an extract from the company's own website.We believe that an Organisation is only ever as good as its people. We know our people are exceptional not just in terms of their professionalism and expertise but in the pride they take in doing the job right the first time.Since Steamatic’s establishment in Australia in 1986, commitment, expertise and integrity is what has differentiated Steamatic to Australian industries.Steamatic is Australia’s leading provider of restoration, cleaning and disaster management services and provides unrivalled coverage of the domestic and commercial restoration and loss mitigation sectors.Headquartered in Melbourne, Steamatic has a network of over 20 service response centres throughout Australia including Branch Offices in New South Wales, ACT, Queensland, South Australia and Victoria. In addition, Steamatic has the capability, resources and infrastructure to attend anywhere in Australia where a catastrophe has occurred. Our stated aim is to ensure our service and commitment to our clients meets our aspirations of quality and reliability whilst delivering an effective and cost efficient service 24 hours a day, 7 days a week.Source: This is an extract from the company's own website.Customer Service Representative / AdministrationWhiteleyTomago, Newcastle, Maitland & Hunter NSW
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