Technical Account Manager Job Description
This is a strategic role that focuses on building and maintaining relationships with existing customers. As a Technical Account Manager, you will work closely with our internal teams to ensure that customer needs are met and exceeded.
* You will be responsible for managing customer relationships and ensuring satisfaction of key stakeholders on site.
* Transfer of knowledge as required to Field staff to ensure continuity of delivery.
* Identify sales growth opportunities and develop strategies to achieve company objectives.
* Creation of quotes within the system.
* Opportunity funnel management and follow-through order completion from quote to delivery.
* Continual product improvement identification.
* Maintenance of scheduled customer meetings for relationship and business opportunity development.
Required Skills and Qualifications
To be successful in this role, you will need:
* A minimum of 5 years' experience in a technical sales or account management role.
* Technical/trade qualification in Electronics Engineering, Communications or IT Solutions Architecture (highly regarded but not essential).
* Experience in Surface or Underground mining and Hazardous Areas (desirable).
* A sound understanding of the mining market and ecosystem.
* Adequate experience and capability in computing programs and tools.
* Excellent understanding of human behavior, high emotional intelligence with the capacity to thrive under pressure.
* Excellent time management skills.
* A valid driver's license.
Benefits
As an employee, you can expect:
* The support of a knowledgeable and enthusiastic team.
* Access to our Employee Assistance Program to support your wellbeing.
* Excellent remuneration and incentives.
* Ongoing training and development opportunities.
* The opportunity to grow within the organization.
* Recognition for your hard work.
Why Join Us?
At our organization, we believe that our people are our greatest asset. We are committed to creating a workplace where everyone feels valued and supported. If you think you've got what it takes to succeed in this role, we'd love to hear from you.