**Job Overview:** Library Services Officer
We are seeking a motivated individual to join our team in promoting and delivering services at public library branches.
The successful candidate will provide excellent customer service to the community, acting as the first point of contact in libraries.
* High-quality customer service delivery
* Ability to adapt in emergency response situations and manage conflict resolution
* Skills and experience in using and promoting current technologies
Key Responsibilities:
* Act as first point of contact, providing proactive customer service
* Take ownership of customer queries and complaints resolution
* Promote services and deliver programs, informing customers of library resources
* Contribute to continuous improvement and lifelong learning initiatives
Requirements:
* Able to work evening and weekend shifts
* Full working rights in Australia
* A Working with Vulnerable People Check required