Hotel Leadership Role
The successful candidate will be responsible for driving team performance and ensuring exceptional customer experiences.
Responsibilities
* Promote a culture of excellence among hotel teams
* Develop and implement strategies to improve customer satisfaction
* Maintain high-quality food and beverage standards
* Leverage opportunities to increase sales through upselling and cross-selling
* Analyse customer feedback to inform service improvements
* Oversee the maintenance of clean and well-appointed rooms and public areas
* Manage repairs and maintenance tasks
* Coordinate rotas, banking, and health and safety procedures
About Our Organisation
We are a fast-growing hospitality company with a network of hotels across the UK, Spain, and Ireland.
Requirements
Candidates should have previous leadership experience in a service-led industry and a passion for delivering outstanding customer experiences. Previous experience in food and beverage is advantageous.