* Own and operate Azure infrastructure across all HDEcom Brands: VMs, App Services, Azure SQL, network, storage.
* Maintain and improve CI/CD pipelines in Azure DevOps for .NET services and Shopify integrations.
* Monitor platform health, respond to alerts, diagnose and fix issues during APAC hours.
* Push infrastructure-as-code adoption, improve DR posture, and tighten deployment automation.
* Manage Cloudflare configurations (DNS, WAF, caching, Page Rules) across the portfolio.
Incident Response & Operational Continuity
* Follow and improve existing SOPs documented in Confluence; apply them as first responder during APAC hours.
* Triage production incidents, restore service, elevate when needed, document root cause.
* Contact and coordinate with third‐party vendors (hosting partners, services contractors) directly.
Application & Database Support
* Monitor Azure SQL performance, investigate slow queries, manage index health, and escalation of complex issues.
Security & Compliance
* Execute patching cycles for OS and middleware.
* Participate in access reviews, identity management, and security hardening.
* Support SOX compliance activities for infrastructure controls and audit evidence.
* Work closely with the external development, QA, and DevOps team as you will share the most time‐zone overlap.
* Help with infrastructure requests, environment provisioning, and deployment support.
* Lead handover sessions so nothing falls through the cracks between shifts.
Required Experience & Skills
* 5–8 years in infrastructure engineering, DevOps, or site reliability engineering.
* Solid Windows Server and IIS administration skills.
* CI/CD pipeline design and maintenance (YAML pipelines, release gates, artifact management).
* Working knowledge of .NET / C# applications — enough to read logs, restart services, and triage errors.
* Familiarity with Cloudflare or similar CDN/edge platforms.
* Experience with Datadog or similar monitoring and alerting tools.
* Strong incident management skills: calm under pressure, methodical, thorough in documentation.
* Effective communicator; you'll work across several countries and time zones daily via MS Teams, Jira, and Confluence.
Nice to Have
* Experience with Shopify or e‐commerce platforms at an infrastructure level.
* Infrastructure‐as‐code (Terraform, Bicep, ARM templates).
* SOX or similar compliance frameworks in a technology context.
* Linux comfort (Ubuntu) for occasional CLI‐based tooling work.
* Interest in AI‐assisted operations and tooling.
What We Offer
* Global team — you'll collaborate daily with colleagues across several countries.
* Autonomy and ownership — this is not a ticket‐queue role; you'll actively participate in and shape how APAC operations work.
* Modern stack: Azure‐native, .NET, Jira/Confluence, MS Teams, AI tooling, and a culture that embraces automation.
* Career growth into a potential Asia Pacific tech lead as the region's footprint grows.
#J-18808-Ljbffr