Customer Support Representative (Melbourne)
Location
Schedule
Full time (Onsite)
Join the tech company that gives 100% of profits to charity.
At Humanitix, every ticket sold makes the world fairer. We're the first not-for-profit ticketing platform that redirects booking fees into impact projects that are tackling the world's biggest problems .
Since 2016, we've donated A$16.5 million from booking-fee profits — and we're not stopping there.
We're now looking for a Customer Support Representative to join our Customer Success (CS) Team — the humans behind our event hosts' happiness.
Long-term working rights in Australia required
What You'll Do
Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video.
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity.
Collaborate with product & engineering to surface bugs, trends, and feature ideas.
Create and update help‐centre articles and FAQs to make life easier for users.
Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way).
Help build a fun, inclusive team culture where everyone can be themselves.
About You
You'll thrive here if you're empathetic, tech‐curious, and love helping people succeed.
* 1+ year of customer-facing experience (support, success, or similar)
* Tech‐savvy instincts — quick to learn new tools & troubleshoot issues
* Excellent written & verbal communication — you make complex things simple
* Calm under pressure, patient, and able to de‐escalate tricky situations
* Curious, proactive, and collaborative — a genuine people person
* Bonus if you've worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom — but it's not required.
Why You'll Love Working Here
At Humanitix, your work directly funds education, equality and other impactful projects worldwide.
Competitive salary ( A$60–65K + Super + tax‐effective salary packaging*)
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress‐ups & more!)
*Note as a registered PBI Charity Humanitix staff benefit from tax concessions. The for‐profit equivalent salary to receive the same after‐tax income would be approximately $68,700-$73,700 at a normal business.
Our Values
Show up – Go all‐in for our customers and each other because we care.
Be bold – Think independently, take smart risks, and share your ideas.
Keep it weird – Bring your authentic self — shoes optional.
The world is not f*cked – Choose optimism. Create progress. Be humane.
This is our second home — We look after each other and take pride in the place we build together.
Ready to Apply?
Why this role excites you
What impact means to you
What makes you you (we love weird)
We make hiring decisions based on your skills, experience, and passion — not just job titles. Please include your pronouns and any accessibility needs for the interview process.
#J-18808-Ljbffr