WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.
Recovery & Support Administrator
* $75,954.00 per annum + 12% superannuation
* Full time, fixed term opportunity until 21/08/2026
* Wadawurrung / Geelong based role (hybrid - 3 days a week in office)
About the role
The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve.
The Recovery & Support Administrator is a member of the Claims Support team within the CaRS Division. This role is responsible for ensuring that workers with complex injuries are supported towards the best prospects of health and functional recovery through the timely delivery of weekly payments and treatment and support payments and other administrative and payment requirements, collaborating regularly across the team and Division.
This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.
Key Accountabilities
* Ensure weekly payments and treatment and support reimbursements are made in an appropriate and timely manner
* Provide support in the completion of relevant documents to ensure timely access to required supports and services to support an injured worker's recovery and return to work
* Proactively identify the need for additional information to process weekly payments and treatment and support needs, and seek the appropriate source to obtain needed information
* Work closely with Recovery & Support Coordinators, Advisors and Officers to ensure required appointments and bookings are in place, ensuring effective engagement with injured workers and health providers
* Complete Access to Information requests, Child Support Payments and other related administrative and payment functions required to support our injured workers
Please ensure you take a look at the Position Description here for additional information on accountabilities for this role.
About you
You are an experienced administrator who prides yourself on professionalism, accuracy and attention to detail. You're a team player with strong communication and interpersonal skills. You are confident using a range of IT applications and have strong organisational skills to manage and prioritise work effectively.
Ideally, you may also possess some of the following skills and experience. Please note, these are desirable (but not mandatory):
* Background in claims processing, auditing, accounting, contracts, or IT
* Experience in workers compensation in Victoria.
* An understanding of the Victorian workers compensation scheme
* Knowledge of insurance or medical terminology
* Experience using Microsoft Office, Novus or ACCtion
* Relevant tertiary qualifications and/or equivalent experience
Working with us
At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.
We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.
What is next?
Applications close 11:00pm Wednesday 18 March 2026. Click the link to apply and join us in making a difference to Victorian lives.
Only applications submitted via the WorkSafe Careers website will be considered.
Preferred candidates may be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.
Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.
To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience, and capabilities. We acknowledge that candidates may choose to use AI as part of background research.
Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage
For further enquiries please contact Talent Acquisition Specialist Bree Jackson via ***************@worksafe.vic.gov.au