Expression of Interest: ICT Support Technician - Victoria
JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical.
Benefits
* Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
* Competitive remuneration to recognise our team for their effort, which may include sales commission and other incentives.
* Access to exciting career opportunities and comprehensive training and development programs.
* Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
* We offer 12 weeks paid parental leave for eligible primary carers and a gift for new parents; we embrace flexibility and offer hybrid working models for eligible roles.
* Employee Assistance Program (EAP) provides counselling and wellbeing resources.
* Helping Hands workplace giving program has raised millions for charity partners.
* Commitment to sustainability, net zero carbon emissions by 2030, continuous improvement.
Partnering with education institutions around Victoria, JB Education helps place ICT Support Technicians in Victorian schools where they play a key role in supporting the Specialist Technician in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. The ICT Support Technician is an entry level role and the perfect opportunity for those looking for their first IT role.
Key Responsibilities
* Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting.
* Assist Specialist Technician in the execution and completion of assigned tasks through to resolution.
* Providing local support for the Notebooks for Teachers and Principals Program.
* Deployment of system images including packaging, building, testing and updating in live environments.
* Contribution to the technical documents of the school.
* Participate in on‐site installation of the overall system(s), both hardware and software.
* Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician.
Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role.
Qualifications
* Tertiary education desirable (Minimum Certificate 4 in IT Systems Administration or similar).
* Certification in technologies defined within the specified solution set (e.g., vCLoud, CCNA, CompTIA).
* Industry Certifications as determined applicable (e.g., MCSA, ACMT/AciT, ITIL).
* Victorian Working With Children Check (WWCC).
But don't worry if you do not meet all the criteria! We value transferable skills, not just experience and qualifications. We encourage you to apply, even if you don't meet all the job criteria.
The Expression of Interest (EOI) is a rolling, ongoing recruitment that is designed to help applicants find an opportunity best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you, please don't hesitate to apply!
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