About our organization, you can build a career with exceptional growth opportunities within a culture of purpose and belonging.
Job Description:
We are seeking a professional to deliver customer-obsessed service that drives customer satisfaction and first call resolution. This role involves providing timely and accurate information on everyday banking enquiries, account openings, and processes via telephone and/or online channels. The ideal candidate will demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes resulting in strong NPS outcomes.
Key Responsibilities:
* Deliver customer-obsessed service that drives customer satisfaction and first call resolution
* Provide timely and accurate information on everyday banking enquiries, account openings, and processes via telephone and/or online channels
* Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes resulting in strong NPS outcomes
What We Offer:
* Growth opportunities within a collaborative team environment
* A range of benefits and support resources to create a healthy work-life balance
* The opportunity to work in a supportive team environment
* Support for flexible work arrangements whenever possible
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you additional support.