OverviewJoin our Gold Coast-based team as a Customer Service Representative, supporting customers with general banking enquiries — no sales or upselling, just real conversations and problem-solving.ResponsibilitiesAccount balances and card replacementsUpdating personal informationOnline banking support and fraud enquiriesDispute investigations and feedback captureWhat We're Looking ForCustomer service experience is outstanding, but not essentialYou're confident using a computer and navigating multiple systemsYou communicate clearly and professionallyYou enjoy solving problems and helping peopleYou've completed at least Year 10 or equivalentWe Welcome EveryoneStudentsWorking Holiday Visa holdersParents and carersPensioners and retireesPeople returning to the workforce or changing careersTraining in the Gold Coast OfficeWeeks 4–7: On-the-job coaching, Mon–Fri between 8:00am–8:00pmWork the Way That Suits YouWe offer flexible options to support your lifestyle:Full-time and part-time rolesSplit or night shifts availableHybrid/work-from-home opportunities (conditions apply)Full training providedMonthly social events and team activitiesPerformance incentives*What You Need to KnowYou'll need to attend 100% of trainingIf working from home, you\'ll need reliable internet and a quiet spaceAustralian working rights and a police check are requiredAbout FoundeverFoundever is a global leader in the customer experience (CX) industry.
With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
#J-18808-Ljbffr
📌 Customer Service Representative (Call Centre)
🏢 Foundever
📍 Gold Coast