Solutions Technician | HubSpot CRM Implementation Specialist
fileroom Perth, Western Australia, Australia
We're a growth agency and a growing digital solutions company dedicated to helping businesses grow revenue, build demand generation, streamline operations, optimize their CRM systems, and enhance customer experiences. We're a HubSpot Solutions Partner and specialise in CRM implementations, platform integrations, and custom software solutions for diverse clients across multiple industries.
The Opportunity
You'll be at the forefront of executing CRM implementation plans that drive real business results for our clients in APAC and North America. Our dedicated scoping team provides comprehensive implementation plans. Your expertise comes in executing these plans with precision while navigating any technical challenges that arise.
* Transform technical specifications into functioning CRM implementations
* Follow established scoping mapping boards and implementation roadmaps
* Manage data imports/exports according to defined guidelines
* Collaborate with project managers and fellow technicians to achieve milestones
* Diagnose and resolve technical issues to ensure smooth project delivery
* Participate in client meetings to provide technical updates and training
* Handle support requests through our CRM support portal
* Maintain detailed documentation of system modifications and resolutions
Bonus Points
You Have:
* Hands-on CRM experience, particularly with HubSpot or other leading CRM platforms
* Demonstrated ability to follow technical documentation and implementation plans
* Data management skills with a basic understanding of SQL or Excel proficiency
* Problem-solving aptitude for troubleshooting technical challenges
* Strong communication skills for team collaboration and client interaction
* Exceptional attention to detail when working within defined parameters
Ideally, You Also Have:
* HubSpot or other CRM platform certifications
* Experience with integration platforms (HubSpot Workflows, iPaaS, etc)
* Background implementing systems for industrial, manufacturing, construction, or mining sectors
* Familiarity with technical documentation frameworks (ERDs, UML diagrams)
* Experience in client-facing technical roles
* A passion for technology and continuous learning
* Flexibility to work across different time zones
Why Join Fileroom?
* Diverse Client Portfolio: Engage with various industries and business sizes, enhancing your technical expertise
* Innovative Environment: Be part of a forward-thinking team that embraces modern technologies
* Professional Growth: Access clear career pathways and support for certifications
* Competitive Package: Enjoy market-based remuneration that recognizes your skills
* Work-Life Balance: Benefit from flexible working arrangements, including remote options
* Collaborative Culture: Join a dedicated team committed to delivering exceptional client outcomes