Operations co-ordinator - holiday rentals (callala bay)

Are you a born organiser?

• Superior time and task management skills?
• Great with technology?
• A calm and friendly personality?
• Read on!

We are one of the fastest growing holiday rental management companies in Australia. We are seeking a super organised individual to join our agile, dynamic team environment at our Culburra Beach and Callala Bay offices.

Summary

The operations co-ordinator role assists the Operations Manager to ensure that properties are onboarded in a speedy and skilled manner and are monitored for continuous improvement. In addition, the role is responsible for monitoring and improving quality across the organisation and 3rd party suppliers.

Detailed Tasks

• Analysing reports (housekeepers, property performance) and implementing improvements
• Responding to guest reviews on all platforms
• Documenting / updating operational processes and procedures
• Liaising with OTA's to improve property performance
• Liaising with 3rd party service providers (improvements / performance)
• Training customer service staffRecruiting, inducting, assigning and re-assigning housekeepers
• Onboarding new employees
• Conducting housekeeper spot checks
• Providing Monthly Housekeeper update including Awards
• Conducting Property Inspections and creating Improvement plans for owners
• Conducting Property Inspections prior to photos and monthly premium properties
• Managing maintenance tasks
• Customer Service as required
• Other tasks as requested by Operations Manager

Skills required

• Excellent organisational & time management skills
• Able to manage multiple concurrent tasks efficiently and productively
• Able to switch between customer service and other tasks as required
• Attention to detail
• Project management skills / knowledge

Attributes

• Professional
• Excellent communication skills - both written and oral
• Good skills with google sheets / docs
• Positive attitude
• Willingness to learn
• Confident with different technologies
• Calm under pressure

Experience required

• Minimum 12 months experience in a similar role
• Experience with holiday rentals / short-term rentals highly regarded

Location

Callala Bay

Salary

$65,000.00 - $70,000.00 per year + Super (dependent upon experience)

Days / Hours of work

• 5 days - 7.5 hours per day between 9am to 6pm (can start at 9 or 10am) Mon to Fri

Schedule

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types

• Overtime pay

Licence/Certification

• National Police Certificate (preferred)
• Driver Licence (preferred)

Work Authorisation

• Australia (preferred)

Work Location

In person