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Director of People & Culture at Northeast Tool & Manufacturing | Driving Organizational Growth
Ready to join an award-winning company and disrupt the manufacturing industry as a Quality Manager? Then, let's talk
Conveniently located in Matthews, North Carolina - right outside of beautiful, growing Charlotte, NC – Northeast Tool is centrally located to the city, beaches, mountains and hiking, all within a 2-3 hour radius. Relocation assistance available for well-qualified candidates
Position Overview:
Northeast Tool is seeking a seasoned and results-oriented Quality Manager to lead our Quality department and act as the current Head of Quality for our organization. This is a critical leadership role responsible for maintaining and improving our AS9100D and ISO 9001:2015 certified Quality Management System, overseeing strategic quality initiatives, and ensuring our processes, products, and people meet the highest standards of excellence.
In this role, you'll guide a dedicated quality team - including a Quality Engineer and Lab Supervisor, who manages the team of Metrology Engineers, Metrology Technicians, and Quality Technicians - to deliver measurable results through rigorous compliance, continuous improvement, and proactive problem-solving. You will serve as the primary point of contact for all quality-related matters, including audits, supplier and customer interactions, root cause investigations, and internal process improvements. The ideal candidate is a disciplined, collaborative leader who thrives in a high-mix, precision machining environment and is passionate about driving sustainable results through quality.
What You'll Do:
* Serve as the primary leader of the Quality function, overseeing the effective execution of the Quality Management System (QMS) and maintaining compliance with ISO 9001 and AS9100D standards.
* Lead the development, implementation, and continuous improvement of quality systems, including Material Review Board (MRB), Process Change Requests (PCR), Production Part Approval Process (PPAP), visual inspection standards, control plans, SPC, traceability, and related processes.
* Provide direct leadership to the Quality Engineer and Lab Supervisor; ensure their teams are achieving goals, adhering to procedures, and operating in alignment with organizational quality standards and business priorities.
* Monitor department Key Performance Indicators (KPIs) related to compliance, throughput, customer satisfaction, and cost of quality; proactively implement corrective and preventive actions to address performance gaps.
* Ensure that all internal quality processes are executed within required timeframes, including review and approval of in-process drawings, critical dimension sheets, visual inspection standards, receiving inspection, final inspection, and pre-shipment photo documentation.
* Oversee and drive the MRB process, ensuring timely and accurate disposition of non-conforming material, coordinating cross-functional input to avoid delays or material backlog.
* Lead structured root cause analysis and corrective action efforts for internal and external quality issues, applying tools such as 8D, fishbone diagrams, 5-why analysis, and Design of Experiments (DOE).
* Serve as the primary contact for customer, supplier, and regulatory quality communications; respond to inquiries, complaints, or escalations and coordinate generation of Supplier Notification Requests (SNRs), Supplier Discrepancy Reports (SDRs), and responses to Supplier Corrective Action Notices (SCANs) and Requests (SCARs).
* Ensure timely submission and accuracy of First Article Inspection (FAI) packages, substantiation documentation, PPAPs, and other quality deliverables per customer and regulatory expectations.
* Guide the Quality team's readiness for internal, customer, and external audits; oversee the internal audit program and ensure findings are addressed appropriately and promptly.
* Review and approve Engineering Change Orders (ECOs) involving quality-related component or process changes.
* Champion a culture of quality and continuous improvement throughout the organization by leading initiatives that reduce variation, eliminate waste, and enhance customer satisfaction.
* Evaluate and recommend quality-focused technologies or process innovations that will enhance inspection, documentation, or compliance efforts.
* Support supplier quality activities in collaboration with purchasing and engineering, including onboarding, qualification, and ongoing supplier performance management.
* Represent the Quality function in cross-functional strategic initiatives and meetings, partnering closely with Operations, Engineering, Program Management, and Executive Leadership to align quality objectives with business goals.
* Other duties as assigned.
What We Are Looking For:
* Bachelor's degree in Engineering, Quality, or related technical field.
* 7+ years of progressive experience in manufacturing quality, ideally within precision machining.
* 4+ years of quality leadership experience with proven ability to lead teams and manage systems.
* 3+ years of experience in aerospace manufacturing under AS9100 compliance.
* AS9100 Rev D Lead Auditor certification, or ability to obtain within 6 months.
* Certified Manager of Quality/Organizational Excellence (CMQ/OE), or ability to obtain within 6 months.
* GD&T ASME Y14.5–2018 foundational certification, or ability to obtain within 3 months.
* Certified Six Sigma Green Belt or higher (Black Belt, Master Black Belt), or ability to obtain within 6 months.
* Certification of 20/20 vision (with or without corrective lenses) required and must be maintained.
Even Better:
* Master's degree in Engineering, Business Administration, or related field.
* Certified Six Sigma Black Belt (CSSBB) or Certified Master Black Belt.
* Advanced-level certification in GD&T per ASME Y14.5–2018, or ability to obtain within 3 months of hire.
* Certified Quality Auditor (CQA) and/or Certified Quality Engineer (CQE).
* Certified SolidWorks Professional (CSWP) or demonstrated proficiency in SolidWorks.
About Northeast Tool & Manufacturing:
We are an award-winning company with a focus on creating an employee-centric culture that enables us to continue to grow by delighting our customers.
In addition to fulfilling work with structured roles and responsibilities coupled with individual development and training plans, Northeast Tool offers relocation assistance, 9 paid holidays (including your birthday), 4% 401K match through Fidelity, free coffee, and education assistance. The company has a top 15% benefit plan with a dedicated Northeast Tool Nurse & Pharmacist on staff to help our team members navigate their healthcare.
* Competitive pay
* Medical, dental, vision, and life insurance
* Company Matched 401K (Roth and Traditional)
* Challenging and rewarding career
* Family, team-focused working environment
* We believe the only way our company can grow is when we nurture the growth of our employees. We are committed to working hard, having fun, and making an impact in our community. Sound too good to be true? Apply today to join our team.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing
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Monroe, NC $100,000 - $135,000 2 weeks ago
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