Are you an experienced IVD Diagnostics professional with a passion for servicing laboratory equipment across NSW? If so, we'd love to hear from you.
Join our team of 19 high‐performing Field Service Engineers in a highly autonomous role where no two days are the same. As a Service Engineer, you'll collaborate closely with colleagues across Operations and Commercial, and work with a team that is genuinely committed to delivering exceptional customer support and solutions.
Your work will be varied and impactful—ranging from customer service calls and scheduled preventative maintenance to equipment installations, product education, and training. Regular team meetings and strong cross‐functional support will set you up for success and give you opportunities to contribute to broader business growth and customer outcomes.
Grow your career with an organisation that celebrates your achievements through an annual awards program, bonus incentives, and a generous salary package. This is an exceptional opportunity to join a respected, innovative company making a real difference across the Australian and New Zealand healthcare landscape.
DUTIES & RESPONSIBILITIES
* Provide timely technical support to customers, escalating issues to the Service Team Leader in line with internal processes.
* Complete all documentation accurately and promptly, including service reports, installation documents, training modules, and expense reports.
* Manage spare parts efficiently and accurately, including boot stock and third‐party logistics.
* Perform monthly preventative maintenance tasks and ensure all checklists and paperwork are completed correctly.
* Install new equipment at customer sites and support installations at trade events.
* Travel locally and internationally for required training.
* Provide ad hoc support to interstate teams as needed.
* Build and maintain strong relationships with key opinion leaders and key customers within your territory.
* Contribute to a positive team culture and ongoing continuous improvement initiatives at Abacus dx.
SKILLS & EXPERIENCE
* Tertiary qualifications in Engineering (Electronics, Biomedical, Mechatronics).
* Broad technical experience across mechanical, hydraulic, pneumatic, electronic, and computer‐driven systems.
* Strong computer literacy, including networking knowledge.
* Ability to work independently while thriving in a collaborative team environment.
* Strong communication skills with the ability to interpret and present technical information effectively.
* Analytical, resourceful, and strong problem‐solving abilities.
* Excellent customer service skills with the ability to build strong stakeholder relationships.
* Demonstrated agility, adaptability, and willingness to learn.
* Strong time‐management and task‐prioritisation capabilities.
* Self‐motivated and committed to achieving high standards of performance.
HIGHLY DESIRABLE
* Experience in Haematology, Flow Cytometry, or Chemistry within a pathology environment.
* Local territory knowledge and existing customer relationships.
* Scientific understanding of assays and pathology terminology.
* Experience with instrument IT interfacing and LIS connectivity.
* Minimum three years in a similar role within an ISO‐compliant organisation.
* Restricted electrical licence or ability to obtain one.
MUST HAVES
* Unrestricted working rights in Australia.
WE OFFER
* Continuous training and development opportunities.
* A supportive, collaborative team culture.
* A strong corporate culture through our Delivering Value Responsibly program, focusing on engagement, inclusivity, and environmental responsibility.
* A competitive salary, bonus structure, and car allowance.
ABOUT ABACUS DX
Abacus dx is a leading distributor of medical diagnostics and life science products. Our success comes from sourcing high‐quality, specialised products and delivering exceptional sales, marketing, and technical support. Our values—Engage, Empower, Enhance, Excel—guide everything we do.
Role Type
Company Overview
Abacus dx and Big Green Surgical are leading distributors of medical diagnostic and life science products. Our success is attributed to our dedication in sourcing high quality, specialist products and by providing the highest levels of sales, marketing, and technical support. We are a trusted partner with a growing customer base and recognised as a provider of quality solutions across many specialties. We pride ourselves on our values: Engage, Empower, Enhance, Excel.
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