Step into a role that’s all about taking action, where you’ll navigate negotiations and learn technical aspects of the claims process. If you pride yourself on delivering fantastic customer service, and are seeking a challenging and rewarding opportunity, exploring the role of a Recoveries Advisor could be a fantastic next step for you.
**About the role**:
As a Recoveries Advisor in our Third Party Care team you will play a key role in supporting vulnerable people that has been involved in an accident, helping them through difficult situations and working with them to find fair solutions. Your goal will be to listen, understand, and help reach a resolution that benefits everyone involved.
You will work closely with our clients and third parties throughout each stage of the claims process, helping to meet important milestones and keep everything on track.
**About you**:
- Committed to delivering outstanding customer experiences
- High levels of empathy
- Solid negotiation and communication abilities
- Confident and effective in managing conflict and resolving disputes
- Open to learning and adapting to achieve top results
- Knowledge of the insurance claims process is a plus, but not required
**What We Offer**:
- Permanent full time position with competitive salary + incentive component
- Career progression opportunities prioritizing internal promotions
- 22 Days Annual Leave, plus volunteer leave and yearly Salary Reviews
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar, and Massage Therapist
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work-Life Balance with set start and finish times
- Casual Dress Code
**About Youi**:
At Youi, we redefine insurance, and our team is as diverse as our approach. With over 2400 employees, we continue to grow, delivering exceptional insurance solutions across various products and channels. Our values—dynamic, human-focused, honest, and passionate—shape a culture that stands out. Join us and be part of a team making a difference in the insurance industry.
📌 Claims Recoveries Representative
🏢 Youi
📍 Sunshine Coast