Overview
Full-time position based in our Kyabram Branch. Leave & Relief providing support to our Shepparton Branch when required - it is essential that you can travel between locations to support our Central Victorian Branches covering planned and unplanned leave. Mileage paid.
5 days per week, Monday - Friday 8:45am - 5:30pm availability required.
Our people and values
Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.
What you'll do
* Support our Kyabram and surrounding Branches by being the first point of contact for our customers and put them at the centre of everything you do
* Assist our customers to identify the most suitable products and services including account opening, unsecured lending and banking transactions
* Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date
* Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
* Undertake ongoing training and development to enhance your career
Hours and locations
Join our team in this full-time role working 5 days per week, Monday - Friday 8:45am – 5:30pm. Your home branch will be Kyabram; however your skills and expertise will also be required to cover our Shepparton and surrounding branches, so a license and transport is essential. Mileage paid.
Around the role
In this role, you will:
* Support our Kyabram and surrounding Branches by being the first point of contact for our customers and put them at the centre of everything you do
* Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions
* Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date
* Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
* Undertake ongoing training and development to enhance your career
What you'll bring
* A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
* An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
* A keen eye for detail that ensures transactions are completed efficiently and accurately
* An appreciation for inclusion and the diversity of our customers
* An interest in upskilling and career development opportunities with NAB
Diversity and inclusion
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. We have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, we therefore encourage you to apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted.
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